Service Desk Level 1 Analyst (Remote) -Mexico

Dyopath; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT service provider in Mexico is hiring a Service Desk Level 1 Analyst to be the first point of contact for technical support. The ideal candidate will have strong customer service skills and be proficient in troubleshooting technical issues. This role offers opportunities for growth and certifications, set within a collaborative and supportive team environment. If you're passionate about tech and helping people, apply now to join a company that values your contributions and invests in your career.

Servicios

Ongoing development and training

Collaborative team environment

Flexible work schedule

Formación

• 1–2 years in a technical support role preferred.
• Strong customer service skills with the ability to explain technical solutions.
• Familiarity with HDI Support Center and ITIL Foundation certifications.

Responsabilidades

• Serve as the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, and networks.
• Log interactions in the ticketing system and escalate as necessary.

Conocimientos

Customer service skills

Technical problem-solving

Proficiency in Windows OS

Basic network troubleshooting

Multitasking

Communication

Educación

High school diploma or equivalent

Associate or Bachelor’s degree in Computer Science

Herramientas

Microsoft Office suite

ITIL or similar service frameworks

Descripción del empleo

Service Desk Level 1 Analyst (Remote) -Mexico

Monterrey, Mexico

🌟Join DYOPATH as a Service Desk Level 1 Analyst 🌟

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast‑paced environment, and is committed to delivering exceptional customer service.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.

Award‑Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.

Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits 🎉

Role Overview

Your Mission as a Service Desk Level 1 Analyst

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Invest in yourself: pursue training, certifications, and ongoing learning.
• Participate in special projects that enhance service delivery.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
• Professional certifications (or working toward):
  • HDI Support Center Analyst (HDI‑SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

Experience & Skills

• 1–2 years in a technical support role, preferably in a service desk environment.
• Strong customer service skills with the ability to explain technical solutions clearly.
• Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
• Familiarity with ITIL or similar service frameworks a plus.
• Ability to work independently and collaboratively.
• Excellent problem‑solving and multitasking skills.

Why This Role Rocks

As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.

Ready to Kickstart Your IT Career?
If you’re excited to make a real difference and love solving tech puzzles in a team‑first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 1 Analyst 🚀

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.