Service Desk Level 1 Analyst (Remote) Mexico

DYOPATH; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology company in Mexico is seeking a Service Desk Level 1 Analyst to provide technical support through phone, email, and chat. The ideal candidate will have strong problem-solving and customer service skills with proficiency in Windows OS. The role involves troubleshooting issues and ensuring user satisfaction. This is a great opportunity to grow your IT career at a company that values training and development.

Servicios

Medical, Dental & Vision Coverage

401(k) with company match

Flexible Start Schedule

Life Insurance

Pet Insurance

Formación

• 12 years in a technical support role preferably in a service desk environment.
• Strong customer service skills with the ability to explain technical solutions clearly.
• Familiarity with ITIL or similar service frameworks a plus.

Responsabilidades

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, and networks.
• Log all interactions in the ticketing system and escalated when needed.

Conocimientos

Customer service skills

Problem-solving

Multitasking

Technical support

Windows OS proficiency

Educación

High school diploma or equivalent

Associate or Bachelor’s degree in Computer Science

Herramientas

Microsoft Office suite

Descripción del empleo

Join DYOPATH as a Service Desk Level 1 Analyst

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem‑solving, thrives in a fast‑paced environment, and is committed to delivering exceptional customer service.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy Living Our Values Every Day turns everyday work into meaningful impact.

Grow & Thrive – From certifications to career paths DYOPATH invests in your ongoing development.

Award‑Winning Culture – Known for outstanding IT service we bring the same dedication internally: toward each other.

Fun & Respectful Teamwork – Collaborative upbeat environments where achievements are celebrated!

Awesome Benefits

• Medical, Dental & Vision Coverage
• Life Insurance
• 401(k) with company match
• Plus You Pick a Day paid holiday
• FSA & HSA options
• Pet Insurance (because pets are family!)
• and much more!
• Full benefits overview at Overview

Location: Remote (Mexico)
Schedule: 1st Shift Flexible Start
Pay Rate: 16800 MXN

Your Mission as a Service Desk Level 1 Analyst

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalated when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Invest in yourself: pursue training, certifications and ongoing learning.
• Participate in special projects that enhance service delivery.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
• Professional certifications (or working toward):
  • HDI Support Center Analyst (HDI‑SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

Experience & Skills

• 12 years in a technical support role preferably in a service desk environment.
• Strong customer service skills with the ability to explain technical solutions clearly.
• Proficiency in Windows OS, Microsoft Office suite and basic network troubleshooting.
• Familiarity with ITIL or similar service frameworks a plus.
• Ability to work independently and collaboratively.
• Excellent problem‑solving and multitasking skills.

Why This Role Rocks

As a Service Desk Level 1 Analyst you’ll be the hero who keeps users productive and happy. You’ll learn, grow and become a vital part of a team that values your contributions and invests in your future.

Ready to Kickstart Your IT Career
If you’re excited to make a real difference and love solving tech puzzles in a team‑first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 1 Analyst.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to this job.