Service Billing Canada Agent

Carestream; Región Centro; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading technology firm in Jalisco, Mexico, is seeking a skilled professional to manage contract administration and billing processes for their Canadian operations. The role requires attention to detail, excellent customer service skills, and experience in handling billing procedures. Ideal candidates should have proficiency in SAP and C4C, and strong analytical abilities. This role offers a competitive environment focused on quality service.

Formación

• 1 year customer service experience with billing profile.
• High level of attention to detail and accuracy.
• Strong analytical and communication skills.

Responsabilidades

• Administer coverage for equipment in Canada.
• Manage SAP account creation and modifications.
• Handle contract creation, renewal, and cancellation in SAP/C4C.
• Process account changes in C4C as requested.
• Create credit notes upon request.
• Maintain records of service contracts.
• Invoice service contracts and per call services.

Conocimientos

Customer Service orientation

Attention to detail

Analytical skills

Communication skills

Time management

Multitasking

Fluent English (90%)

Educación

Bachelor’s degree in business administration, finance or related field

Herramientas

SAP

C4C

MS Office (Excel)

Outlook

Evolve

Power BI

Descripción del empleo

Position Summary

Efficiently manage contract administration and billing processes for our Canadian operations, ensuring quality customer service for internal stakeholders, suppliers, and the public. Responsibilities include auditing billing processes, making necessary corrections, and maintaining updated internal control systems for accurate tracking.

Position Responsibilities

• Administer coverage for equipment in Canada
• Manage SAP account creation and modifications in Evolve
• Handle contract creation, renewal, cancellation, and modification in SAP/C4C
• Process account changes in C4C as requested by Service Sales Team
• Create credit notes upon request and maintain records
• Invoice Service contracts (EMA) for dealers and direct clients
• Invoice per call services in Canada
• Maintain physical and digital records of service contracts
• Review leads for B to C (Warranty to Contract conversion) opportunity creation in Canada

Required Skills & Education

• English 90% fluency in Written and Verbal communication
• 1 year customer service experience with billing profile
• High level of attention to detail and accuracy, time management and multitasking skills
• Strong analytical and communication skills
• Customer Service oriented

Desired Skills

• Proficiency in Outlook, SAP, C4C, MS Office (Excel), Evolve, Power BI
• Bachelor’s degree in business administration, finance or related field, or truncated career

Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Application Process

All Carestream employees must complete the online application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations.