Service Analyst

Atlas Copco Mexicana Sa De Cv; Puebla de Zaragoza; Presencial; MXN 447,000 - 627,000; Jornada completa

Descripción de la vacante

A leading industrial solutions provider in Puebla is seeking a Service Analyst to support their service business line. This role involves processing service purchase orders and analyzing service reports. The ideal candidate will have 1-3 years in an administration role within an industrial company and possess strong skills in communication and customer service. This position offers a collaborative work atmosphere with opportunities for professional growth.

Servicios

Inclusive and diverse work atmosphere

Opportunities for professional growth

Daily challenges and learning opportunities

Rewarding company culture with excellent employee benefits

Formación

• 1-3 years in administration of industrial company.
• Experience in a service environment in the automotive industry is desirable.
• Ability to work in an international organization.

Responsabilidades

• Process internal and external service purchase orders.
• Purchase materials for maintenance of product companies.
• Calculate profit margin for each service purchase order.
• Analyze service inventory and manage service calendar.
• Plan service invoicing and analyze service hour reports.
• Monitor follow-up on service engineer planning.

Conocimientos

Self-Leadership

Accurate Planning and Execution

Professionalism

Innovation and Problem-Solving

Communication

Strong Client Focus

Profound Customer Service Attitude

Educación

Bachelor's or Master's degree in business administration, international business, industrial engineering or similar

Herramientas

MS Office

Descripción del empleo

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries?

Electronics, medical research, renewable energy, food production, infrastructure and many more.

We ´re everywhere!

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team?

Join us on our journey for a better tomorrow.

For the Industrial Assembly Solutions (IAS) Customer Center in Mexico, based in Puebla, we are looking to welcome a new Service Analyst (M / F) to our service team.

IAS is a division within the Industrial Technique Business Area of the Atlas Copco Group and we are a world-wide leading provider of industrial assembly solutions such as adhesive dispensing, riveting or flow-drill fastening.

Description of Role

As Service Analyst, you will support the development of the service business line of our Customer Center in Mexico by processing service purchase orders (internal as well as external) and through planning and revision of the service reports regarding performed technical services by our team of field service engineers all over Mexico.

You will also examine and analyse weekly and monthly reports of working hours of the technical service team, analyzing overtime payments.

Responsibilities

• Processing of internal and external service purchase orders
• Buying of materials for maintenance of our product companies
• Calculation of profit margin of each service purchase order
• Analysis of service inventory
• Manage service calendar (Spirit)
• Plan service invoicing
• Service hour report management and analysis
• Follow-up on service engineer planning
• Revision of overtime reports
• Revision of weekly and monthly service reports
• Rivets (EDI)

Experience

1‑3 years in administration of industrial company

Experience in a service environment in the automotive industry is a plus

Work in an international organization

Knowledge

MS office

Advanced English knowledge

Education

Bachelor's or Master's degree in business administration, international business, industrial engineering or similar

Skills

Self-Leadership

Accurate Planning and Execution

Profesionalism

Innovation and Problem-Solving

Communication

Strong Client Focus

Profound Customer Service Attitude

What we offer

An inclusive, diverse, family-like work atmosphere

Ample opportunities for professional growth

New challenges and learning opportunities every day

A there-is-always-a-better-way philosophy

A rewarding company culture with excellent employee benefits

Diverse by nature and inclusive by choice

Bright ideas come from all of us.

The more unique perspectives we embrace, the more innovative we are.

Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.