Senior Retention & Accounts Team Lead

TRSS; Ciudad de México; Híbrido; MXN 1,101,000 - 1,469,000; Jornada completa

Descripción de la vacante

A global software company is seeking a Senior People Manager to oversee Account Specialists focused on client retention and growth. The ideal candidate will have at least 5 years of management experience, proficiency in English, and a strong track record in driving retention and upselling strategies. This role offers a hybrid work model and various benefits focused on professional development and work-life balance.

Servicios

Flexible hybrid working environment

Comprehensive benefit plans

Career development and growth programs

Social Impact initiatives

Formación

• Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business.
• Experience in driving retention and upselling is a must.
• Experience in developing talent and managing team performance.

Responsabilidades

• Lead a team of Account Specialists responsible for customer retention and growth.
• Develop and manage talent and performance within the team.
• Facilitate customer conversations to reinforce the value of current solutions.

Conocimientos

Fluent English

Team management

Retention strategies

Conflict resolution

Problem-solving

Educación

Bachelor's degree

Descripción del empleo

A global software company is seeking a Senior People Manager to oversee Account Specialists focused on client retention and growth. The ideal candidate will have at least 5 years of management experience, proficiency in English, and a strong track record in driving retention and upselling strategies. This role offers a hybrid work model and various benefits focused on professional development and work-life balance.