Senior QA Support Engineer — AI & Cloud Troubleshooter

Hitachi Vantara Corporation; Región Centro; Presencial; MXN 882,000 - 1,236,000; Jornada completa

Descripción de la vacante

A global digital engineering company in Mexico seeks a Tier 3 Support Engineer to act as the highest technical escalation point, ensuring stability of clinical tools during peak hours. Responsibilities include complex issue analysis, system monitoring, and a commitment to effective communication with technical and customer-facing teams. Ideal candidates should possess strong troubleshooting skills, experience with REST APIs, and proficiency in SQL, with an emphasis on working in a collaborative environment.

Servicios

Continuous learning and development

Flexible work arrangements

Inclusive company culture

Formación

• Strong troubleshooting skills with a methodical approach.
• Ability to debug REST APIs and inspect network traffic.
• Proficiency with metrics and log aggregation tools.

Responsabilidades

• Serve as the last technical escalation point for unresolved issues.
• Perform root cause analysis on complex product failures.
• Monitor system health using real-time dashboards.
• Maintain communication with technical and non-technical teams.

Conocimientos

Troubleshooting

REST API debugging

Data analysis using SQL

Scripting in Python or Bash

Cloud infrastructure understanding

Strong communication skills

Herramientas

Datadog

Grafana

Postman

Chrome DevTools

Kibana

Sentry

Descripción del empleo

A global digital engineering company in Mexico seeks a Tier 3 Support Engineer to act as the highest technical escalation point, ensuring stability of clinical tools during peak hours. Responsibilities include complex issue analysis, system monitoring, and a commitment to effective communication with technical and customer-facing teams. Ideal candidates should possess strong troubleshooting skills, experience with REST APIs, and proficiency in SQL, with an emphasis on working in a collaborative environment.