Senior Manager, Communications, Engagement & Change Management

Scotiabank; Guadalupe; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading bank in the Americas is seeking a Senior Manager for Communications, Engagement & Change Management. This role entails leading strategic communications initiatives and change management efforts within the technology division. Candidates should have a Bachelor's degree and 3–5 years of relevant experience, along with strong storytelling and stakeholder engagement skills. The position offers a chance to shape a consistent narrative and foster a client-centric culture. The bank promotes inclusivity and values diverse experiences.

Formación

• 3–5 years in corporate communications or related industries.
• 2+ years managing teams or initiatives.
• Experience with change management methodologies.

Responsabilidades

• Lead the end-to-end communications strategy for Technology functions.
• Oversee delivery of communication channels and events.
• Partner with teams to ensure change management effectiveness.

Conocimientos

Advanced PowerPoint

Advanced Excel

Strong storytelling

Excellent stakeholder engagement

Analytical skills

Educación

Bachelor’s degree in Communications, Business, Psychology, or related

Master’s preferred

Herramientas

Adobe Creative Suite

HTML and PDF editing tools

Descripción del empleo

Title: Senior Manager, Communications, Engagement & Change Management

Requisition ID: 246701

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, Communications, Engagement & Change Management, is responsible for leading the strategic and operational execution of IB Technology’s communications, engagement, and change management agenda. This role ensures that technology employees across all regions are informed, aligned, and motivated to deliver on the Bank’s transformation priorities. It combines two complementary mandates — driving communications and engagement programs that build a shared culture and sense of purpose, and structuring the change management capabilities that make transformation tangible and sustainable. This position acts as the execution arm for Technology-wide communications, engagement, and change management, partnering across CIO teams, enterprise functions, and local technology units to ensure a consistent voice, cohesive employee experience, and unified approach to transformation. Through strategic storytelling, employee engagement initiatives, and structured change governance, the role strengthens connection, transparency, and readiness across the technology ecosystem.

Accountabilities

• Leads and drives a Client Centric culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Lead the end-to-end communications strategy for all Technology functions, ensuring alignment with the global technology narrative and clarity across all regions and teams.
• Oversee the planning and delivery of key communication channels and events, including newsletters, huddles, town halls, leadership offsites, and executive announcements, ensuring messages are timely, relevant, and strategically aligned.
• Partner with the Performance & Metrics team to translate quarterly KPI reviews into compelling storytelling that drives understanding, ownership, and pride in Technology’s results.
• Develop and manage employee engagement programs across the Technology organization, reinforcing connection and belonging, leveraging initiatives such as Applause and Best of the Best.
• Build and maintain strong alignment with HR, local communications teams, and country CIO offices, ensuring a consistent tone and experience across all technology hubs and geographies.
• Define the enterprise-aligned change management framework for Technology, including governance models, playbooks, and implementation guides for both large-scale and country-level initiatives.
• Lead end-to-end change management efforts for key transformation programs, ensuring adoption of new processes, systems, and methodologies across the technology organization.
• Serve as the center of expertise for change, advising and supporting other technology teams in applying change management best practices through toolkits, coaching, and consultation.
• Coordinate with the Senior Manager, Technology Strategy, to ensure change efforts are synchronized with roadmap priorities and long-term investment decisions.
• Partner with the Senior Manager, Performance & Metrics, to track change effectiveness and adoption metrics, embedding them into the broader performance framework.
• Drive a proactive change culture by promoting a “Think Big” mindset that goes beyond process adoption, inspiring innovation and lasting behavioral transformation.
• Lead and mentor the Communications, Engagement, and Change Management team, ensuring clear role ownership, high delivery standards, and continuous professional growth.
• Act as the execution backbone for Technology-wide communications and change, ensuring all initiatives— whether global, regional, or local—are coherently deployed and measurable in impact.
• Serve as the link between IBTT and enterprise technology leadership, ensuring consistency of message, integration of priorities and visibility of progress.
• Partner closely with the Senior Managers of Strategy and Performance to ensure unified planning, data-driven storytelling, and seamless alignment between what Technology does, measures, and communicates.
• Reinforce a culture of transparency, recognition, and accountability, ensuring that communications and change management are not isolated functions but core enablers of Technology’s success.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and, managing succession and development planning for the team.

Education

• Bachelor’s degree in Communications, Business, Psychology, Organizational Development, or related fields
• Master’s preferred (e.g., MBA, Public Administration, Organizational Change, Corporate Communications) Experience
• 3–5 years in corporate communications, change management, consulting, tech or related industries
• 2+ years managing teams or leading cross-functional initiatives
• Experience in developing and executing communication strategies for large organizations
• Background in change management, stakeholder engagement, and adoption of new methodologies or tools Skills
• Advanced PowerPoint, Excel, and communication platforms
• Knowledge of change management methodologies preferred
• Strong storytelling, writing, and presentation skills, able to simplify complex concepts for diverse audiences
• Excellent stakeholder engagement and influence skills across executive, country, and business line levels
• Strong analytical and organizational skills
• Proficiency in design and visualization tools (e.g., Adobe Creative Suite – Illustrator, InDesign, Photoshop) preferred
• Hands‑on expertise in change management methodologies (e.g., ADKAR, Prosci) and employee engagement programming.
• Proven ability to lead teams, manage multiple streams, and influence across senior stakeholders.
• Experience with web publishing / intranet platforms preferred
• Knowledge of HTML and PDF editing tools for preparing digital communications and executive materials preferred
• English proficiency (90%)

Legal & Diversity Statement

At Scotiabank, we value the unique skills and experiences each person brings to the bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the bank’s policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations.

If you require any accessibility accommodations during the process, please let our Talent Attraction team know.

Under no circumstances should pregnancy or HIV tests be requested.

Locations

Mexico : Ciudad de México : Miguel Hidalgo

Canada : Ontario : Toronto

Chile : Metropolitana : Santiago de Chile

Dominican Republic : Santo Domingo : Santo Domingo North

Peru : Lima : Lima

Company Overview

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.