Senior Customer Quality Engineer

TPE de México, S. de R.L. de C.V.; Mexicali; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una compañía manufacturera busca un Ingeniero de Calidad con más de 7 años de experiencia en resolución de problemas de calidad en entornos de ingeniería y manufactura. El candidato ideal deberá tener un sólido conocimiento de herramientas de gestión de calidad como Six Sigma y habilidades comprobadas en liderazgo y comunicación. Este papel incluye la gestión de auditorías, quejas de clientes y la implementación de mejoras en la calidad. Se ofrecen beneficios de acuerdo a la LFT y un fondo de ahorro.

Servicios

Beneficios de acuerdo a la LFT

Fondo de ahorro

Formación

• Más de 7 años de experiencia en ingeniería de calidad en entornos manufactureros.
• Historial comprobado en la resolución de problemas complejos de calidad.
• Experiencia extensa con sistemas de gestión de calidad y auditorías.

Responsabilidades

• Actuar como el punto de contacto principal para asuntos de calidad.
• Gestionar quejas de clientes de alta prioridad y facilitar reuniones de calidad.
• Liderar investigaciones de análisis de causas raíz para problemas recurrentes.

Conocimientos

Conocimientos avanzados en gestión de calidad

Liderazgo y habilidades de comunicación

Análisis de datos y software de calidad

Capacidad para gestionar múltiples proyectos

Educación

Licenciatura en Ingeniería o Gestión de Calidad

Herramientas

Six Sigma

FMEA

Descripción del empleo

Descripción y detalle de las actividades

• Act as the primary point of contact for senior customer representatives on quality-related matters.
• Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
• Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
• Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.
• Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.
• Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
• Oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
• Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.
• Lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.
• Collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.
• Develop and present high-level reports on customer quality performance, including key performance indicators (KPIs) and defect rates.
• Communicate findings and trends to senior management and customers, ensuring transparency and alignment.
• Track and report on the effectiveness of corrective actions and process improvements.
• Ensure compliance with industry-specific standards (e.g., ISO 9001, IATF 16949) and customer-specific requirements.
• Lead internal and external audits, ensuring that customer requirements and quality system standards are met.
• Prepare and oversee customer quality audits and act as a key representative during these engagements.

Experiencia y requisitos

Education

Bachelor’s degree in Engineering, Quality Management, or related field (Master’s degree preferred).

Experience

• 7+ years of experience in quality engineering, with a focus on customer-facing roles in manufacturing or engineering environments.
• Proven track record of successfully resolving complex customer quality issues and driving quality improvements.
• Extensive experience with quality management systems, customer audits, and regulatory compliance.

Skills

• Advanced knowledge of quality management tools such as Six Sigma, FMEA, 8D, 5-Why, and statistical process control (SPC).
• Strong leadership, communication, and negotiation skills, with the ability to build strong relationships with customers and internal teams.
• Proficiency in data analysis, root cause analysis, and quality software systems.
• Solid understanding of industry standards and regulations (ISO 9001, IATF 16949, or equivalent).
• Ability to manage multiple projects and prioritize work in a fast-paced environment.

Certifications

• Certified Quality Engineer (CQE), Six Sigma Green Belt, or other relevant quality certifications preferred.

Beneficios

• Beneficios de acuerdo a la LFT
• Fondo de ahorro