Senior Cloud Support Engineer

Oracle; México; Presencial; MXN 750,000 - 950,000; Jornada completa

Descripción de la vacante

A leading cloud solutions provider is seeking a Sr. Support Engineer in Mexico to deliver post-sales support and solutions. The role involves resolving both technical and non-technical inquiries from customers and acting as their main point of contact. Candidates should have a deep understanding of Oracle products and experience in customer relationship management. This position offers a chance to work with industry-leading technology in an inclusive and supportive environment.

Servicios

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Formación

• Understanding of Oracle products and technical support.
• Experience in handling customer inquiries and escalated issues.
• Ability to work with minimal direction and independence.

Responsabilidades

• Deliver post-sales support and solutions to customers.
• Act as a technical interface to customers and partners.
• Resolve problems related to Oracle products installation and maintenance.

Conocimientos

Troubleshooting skills

Technical support

Customer relationship management

Oracle products knowledge

Herramientas

Electronic Support Services

Descripción del empleo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Career Level - IC3

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.