SAP SD Lead Consultant

Capgemini; Aguascalientes; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking an SAP Specialist in Aguascalientes, Mexico, to provide expert support in order management, logistics, and invoicing. The ideal candidate will possess strong communication skills for customer interactions and hands-on experience with SAP interfaces. This role offers a collaborative environment and opportunities for professional development, with a commitment to diversity and inclusion.

Servicios

Competitive compensation

Inclusive work environment

Professional development opportunities

Formación

• Providing expert-level SAP support focusing on order management and logistics.
• Strong communication skills to lead customer calls and resolve complex issues.
• Hands-on experience with SAP interfaces and willingness to work independently.

Responsabilidades

• Client communication and issue resolution during business and non-business hours.
• Managing order entry and processing for customers.
• Overseeing master data and ensuring accuracy in SAP.

Conocimientos

Client communication

Issue resolution

SAP expertise

Debugging

Master data management

Logistics management

Work under pressure

Results oriented

Herramientas

SAP

ALE/IDOC

Descripción del empleo

RH: Omar Gonzalez

Location: Ciudad de Mexico

Industry - Sector: MALS

What you’ll do?

• Client Communication & Issue Resolution
• Lead customer calls and manage client communications.
• Troubleshoot and resolve complex and priority issues within SLA.
• Provide on-call support during business and non-business hours.
• Technical Expertise
• Work with cross-module interfaces and ALE/IDOC.
• Debug and analyze interface failures end-to-end.
• Operations
• Manage order entry, processing, and customer order information.
• Handle ATP checks and EDI/email outputs for documents like 855, 856, and Smart Forms.
• Master Data Management
• Maintain customer, pricing, CMIR, material master data.
• Configure key Z tables and output setups.
• Logistics
• Oversee order dropping to BY (presumably Blue Yonder).
• Manage BY interfaces for transportation completion in SAP.
• Billing & Returns
• Process invoices, credits, debits, and returns.
• Manage batch jobs and manual releases by AR.
• Configure outputs for 810 EDI/email or Smart Forms.
• Production Support

What You’ll Bring

• This role involves providing expert-level support for SAP operations, focusing on order management, logistics, invoicing, and master data. The candidate must possess strong client communication skills to lead customer calls and resolve complex, high-priority issues within SLA. The role requires hands‑on experience with SAP cross‑module interfaces, ALE/IDOC, and the ability to work independently with technical and business leads, including during on‑call hours.

Soft Skills

• Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands‑on, planning for your growth, both horizontally and vertically.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.