Salesforce Admin Bilingue (Remoto)

The Brick; Ciudad de México; A distancia; MXN 550,000 - 826,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Mexico City is seeking an experienced Salesforce CRM Administrator to provide day-to-day production support and collaborate with various teams. Candidates should have a strong background in Salesforce CRM administration, problem-solving skills, and experience in software development. This role is crucial for the effective management of enterprise systems and drives improvements in processes and solutions.

Formación

• 5+ years of experience administering Salesforce CRM.
• In-depth administrative knowledge of CRM and CLM applications.
• Candidate must have experience in software development.

Responsabilidades

• Provide day-to-day production support for Salesforce and related systems.
• Gather and document formal business requirements from various stakeholders.
• Collaborate with Global Enterprise Systems and Sales teams for CPQ solutions.

Conocimientos

Salesforce CRM administration

Analytical and problem-solving skills

Project management skills

Descripción del empleo

Ofrecemos

• 5 years or more of experience administering Salesforce CRM.
• In-depth administrative knowledge of CRM and CLM applications.
• Day-to-day production support for Enterprise Systems such as Salesforce.
• Day-to-day production support for Enterprise Systems such as Salesforce.
• Gather and document formal business requirements from various stakeholders.
• Meeting SLAs on production support tickets.
• Collaborate and work with the Global Enterprise Systems team.
• Work closely with the Sales and Renewals team to identify, recommend, develop, implement, and support CPQ solutions for all aspects of the organization.
• Create and maintain thorough, up-to-date, functional, and technical systems documentation.
• Provide strong analytical, problem-solving, technical, and project management skills to effectively collect requirements, identify alternatives, and design and deploy quality solutions.
• Work with the development team to ensure the design and development of technology solutions fulfills all business requirements, achieves desired customer experience objectives and goals.
• Analyze current processes to identify opportunities for improvement.
• Candidate must have experience in software development