Sales Executive | Ecommerce

Besque; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una marca de salud y belleza está buscando un Gerente de Ventas de Retención y Crecimiento con experiencia para manejar la retención de suscripciones. El candidato ideal debe tener un sólido fondo en ventas y experiencia en comercio electrónico. Se requiere un dominio avanzado del inglés y la capacidad de comunicarse con clientes internacionales de manera empática. La posición implica gestionar solicitudes de cancelación, aplicar estrategias de retención y documentar las interacciones con los clientes.

Servicios

Bonos por rendimiento

Entorno colaborativo

Formación

• Experiencia comprobada en retención de suscripciones o roles de éxito del cliente.
• Fondo de ventas sólido, idealmente en retenciones o gestión de cuentas.
• Experiencia con marcas de suscripción de comercio electrónico es preferida.
• Dominio avanzado del inglés escrito y hablado.

Responsabilidades

• Gestionar solicitudes de cancelación de suscripciones.
• Aplicar estrategias de retención y salvamento.
• Comunicar de manera clara y empática.
• Documentar razones y resultados de cancelaciones.
• Rastrear y reportar tasas de salvamento y desempeño de retención.

Conocimientos

Manejo de ventas de suscripción

Comunicación efectiva en inglés

Manejo de objeciones

Comprensión de psicología del cliente

Organización y atención a los detalles

Herramientas

Shopify

Zendesk

Descripción del empleo

Descripción del trabajo

We are hiring an experienced Retention & Growth Sales Manager to own and drive subscription retention for our health & beauty eCommerce brand. This role requires a commercially minded customer success professional with strong sales and retention experience.

Key Responsibilities:

• Manage subscription cancellations, apply advanced save strategies, and ensure customers receive proactive, value-driven support that maximizes lifetime value while maintaining brand trust.
• Manage inbound subscription cancellation requests via email and support tickets.
• Personally handle high-risk or complex churn cases.
• Identify root causes for cancellations (price, results, expectations, timing, delivery, etc.).
• Apply structured and ethical retention and save strategies.
• Offer solutions such as subscription pauses or skips, frequency adjustments, product education and usage guidance and approved retention incentives or discounts.
• Use consultative sales techniques to handle objections confidently.
• Reposition value and long-term product benefits.
• Convert cancellation requests into retained subscriptions, paused or modified subscription plans.
• Communicate clearly, empathetically, and professionally at all times, aligning with brand voice and values.
• Maintain long-term customer trust regardless of outcome.
• Accurately document cancellation reasons and outcomes.
• Follow internal SOPs and escalation processes.
• Track and report on save rates, churn drivers, retention performance, and share insights to improve customer experience and reduce churn.

Required Experience & Skills | Mandatory Requirements

• Proven experience in subscription retention or customer success roles.
• Strong sales background, ideally in retention, renewals, or account management.
• Experience with eCommerce subscription brands (health, beauty, or wellness preferred).
• Advanced English proficiency, written and spoken (non-negotiable).
• Ability to confidently communicate with international customers.
• Advanced objection handling and persuasion.
• Strong understanding of customer psychology and churn behavior.
• Excellent written communication for email-based support.
• Ability to apply scripts naturally while personalizing responses.
• Highly organized and detail-oriented.

Performance Metrics & Bonuses

• Performance bonuses are tied to measurable outcomes, including:
• Subscription save rate
• Churn reduction
• Quality of customer interactions
• SOP compliance and documentation accuracy

Ideal Candidate Profile

• View customer success as a revenue and retention function, not just support.
• Confident selling ethically and protecting lifetime value.
• KPI-driven and accountable for outcomes.
• Operate comfortably in structured, SOP-led environments.
• Proven track record in retention-focused customer success roles.

Tools & Environment

• Shopify or similar eCommerce platforms.
• Helpdesk software (Zendesk, Groove, or equivalent).
• Subscription management tools.
• Slack-based communication.