Sales Development Representative

Global Citizen Solutions; A distancia; MXN 537,000 - 717,000; Jornada completa

Descripción de la vacante

A consulting firm specializing in global mobility is looking for an HR Generalist in Xico, Mexico. The role focuses on customer service and ensures a positive client experience while maintaining detailed records and engaging with the community. Ideal candidates should possess strong English communication skills and have experience in customer support environments. This full-time associate-level role offers a competitive compensation package and a flexible work environment.

Servicios

Competitive compensation package

Flexible work environment

Comprehensive training

Formación

• Spent time working directly with clients using various communication methods.
• Demonstrated ability to listen actively and provide solutions.
• Organized and managed tasks autonomously in a collaborative setting.

Responsabilidades

• Maintain a positive attitude toward clients at all times.
• Engage with the online community, responding to inquiries.
• Keep detailed records of customer interactions.

Conocimientos

Full command of English

Strong phone handling skills

Availability to work evenings

Previous experience in customer support

Exceptional interpersonal skills

Ability to multitask

Familiarity with CRM systems

Descripción del empleo

HR Generalist | Global Talent Acquisition

About Us

Global Citizen Solutions is a multidisciplinary firm specializing in dual citizenship solutions, investment programs and global mobility strategies worldwide.

We provide, and collaborate with expert partners, services in wealth management, relocation, legal and tax affairs, and concierge.

Role

• Maintain a positive, empathetic, and professional attitude toward clients at all times.
• Key element in the initial stages of sales consulting process, including outreach and qualifying potential customers.
• Respond promptly to customer inquiries across multiple channels (phone, email, video chat).
• Host, when necessary, video calls with both potential and existing clients.
• Maintain and update the daily sales pipeline alongside the sales team.
• Develop in-depth knowledge of our products and services to confidently address client questions.
• Understand clients' needs and expectations, ensuring personalized and effective solutions.
• Engage with the online community, responding to comments and requests.
• Keep detailed records of customer interactions and transactions in the CRM system.
• Provide feedback to improve customer service processes: supply insights into market trends and customer needs to inform marketing and product development.

Qualifications

• Full command of English spoken and written; good level of Spanish and Portuguese would be a plus.
• Strong phone handling skills and active listening capabilities.
• Availability working from 6pm (Lisbon time), including weekends.
• Previous experience in customer support via phone, video chat, and email is a significant advantage.
• Exceptional interpersonal skills to communicate process improvements effectively.
• Positive and professional demeanor while interacting with clients.
• Experience in customer service, sales support, or related fields.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Familiarity with CRM systems and best practices.
• Highly organized and a strong team player.
• Competitive compensation package.
• Flexible work environment with the ability to work remotely.
• Integration into a young, talented, and motivated team.
• Modern and supportive corporate work environment.
• Comprehensive training and opportunities for professional development.
• Coachable: Open to feedback and continuous improvement.
• Independent: Able to organize and manage tasks autonomously.
• Doer: Results-driven and proactive in achieving goals.
• Flexible: Adaptable to a variety of tasks and challenges.
• Focused: Committed to stability and long-term success over fleeting opportunities.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service and Consulting

Industries: Business Consulting and Services, Legal Services, and Investment Advice