Sales Administrator - Santa Catarina, México

Fictiv; Monterrey; Presencial; MXN 250,000 - 350,000; Jornada completa

Descripción de la vacante

A global manufacturing company based in Santa Catarina, Mexico is seeking a Sales Administrator to support their U.S. sales team. This onsite position requires strong communication skills and attention to detail. Responsibilities include managing CRM systems, processing orders, and occasionally engaging with customers. Candidates should hold a Bachelor’s degree and have at least 2 years of relevant experience. The role emphasizes a proactive and organized approach to support the sales cycle while maintaining high professional standards.

Formación

• 2+ years of experience in sales support, administrative, or customer service roles.
• Strong verbal and written communication skills in English.
• Ability to work independently, prioritize tasks, and meet deadlines.

Responsabilidades

• Maintain and update CRM systems with accurate sales data.
• Prepare and process sales quotes, invoices, purchase orders, and contracts.
• Respond to customer inquiries via email, chat, or phone.

Conocimientos

Communication skills

Attention to detail

Proactive approach

Organizational skills

Educación

Bachelor’s degree in Business Administration, Sales, Marketing, or related field

Herramientas

Salesforce

Odoo

HubSpot

Microsoft Office

Google Workspace

Descripción del empleo

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Sales Administrator (Onsite – Santa Catarina, Mexico)

As a Sales Administrator, you will play a key role in supporting our U.S.-based sales team through administrative support, CRM management, order processing, and internal coordination. You will also occasionally interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.

This is an onsite position based in our Santa Catarina, Mexico office, requiring strong communication skills, attention to detail, and a proactive, organized approach.

Areas of Responsibility

Sales Administration Support

• Maintain and update CRM systems (e.g., Salesforce, Odoo, HubSpot) with accurate sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order statuses, follow up on pending documentation, and support reporting needs
• Manage sales documentation and ensure compliance with internal processes

Customer Engagement (Occasional)

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with basic product information, order updates, and support requests
• Escalate complex issues to relevant team members while maintaining clear communication
• Build rapport with customers and represent the company with professionalism and warmth

All employees are expected to maintain and contribute to the Quality Management System (QMS).

Required Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field
• 2+ years of experience in sales support, administrative, or customer service roles
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office, Google Workspace, and CRM tools
• Ability to work independently, prioritize tasks, and meet deadlines
• Flexibility to work at least 4–5 hours overlapping with U.S. business hours (EST/PST)

Preferred Qualifications

• Experience working with international teams
• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales funnels and B2B or B2C sales processes

Como Administrador/a de Ventas, desempeñarás un papel clave apoyando al equipo de ventas en Estados Unidos mediante tareas administrativas, gestión de CRM, procesamiento de pedidos y coordinación interna. Ocasionalmente, también interactuarás directamente con clientes por correo electrónico, chat o teléfono para atender consultas, proporcionar actualizaciones o resolver temas menores.

Esta es una posición presencial en nuestra oficina de Santa Catarina, México, que requiere sólidas habilidades de comunicación, atención al detalle y un enfoque proactivo y organizado.

Áreas de Responsabilidad

Soporte Administrativo de Ventas

• Mantener y actualizar los sistemas CRM (por ejemplo, Salesforce, Odoo, HubSpot) con información precisa de ventas
• Preparar y procesar cotizaciones, facturas, órdenes de compra y contratos
• Coordinar con equipos internos (logística, finanzas, operaciones) para apoyar el ciclo de ventas
• Dar seguimiento al estatus de pedidos, documentación pendiente y necesidades de reporteo
• Administrar la documentación de ventas y asegurar el cumplimiento de los procesos internos

Atención al Cliente (Ocasional)

• Responder a consultas de clientes por correo electrónico, chat o teléfono de manera oportuna y profesional
• Apoyar a los clientes con información básica de productos, actualizaciones de pedidos y solicitudes de soporte
• Escalar temas complejos a los equipos correspondientes, manteniendo una comunicación clara
• Construir una relación positiva con los clientes y representar a la empresa con profesionalismo y calidez

Todos los empleados deben mantener y contribuir al Sistema de Gestión de Calidad (QMS).

Requisitos

• Licenciatura en Administración de Empresas, Ventas, Mercadotecnia o carrera afín
• 2+ años de experiencia en soporte de ventas, funciones administrativas o atención al cliente
• Excelentes habilidades de comunicación oral y escrita en inglés
• Manejo de Microsoft Office, Google Workspace y herramientas CRM
• Capacidad para trabajar de forma independiente, priorizar tareas y cumplir con fechas límite
• Disponibilidad para trabajar al menos 4–5 horas con traslape en horario laboral de EE. UU. (EST/PST)

Deseables

• Experiencia trabajando con equipos internacionales
• Familiaridad con prácticas comerciales y expectativas de clientes en EE. UU.
• Conocimientos básicos de embudos de ventas y procesos de ventas B2B o B2C

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life‑saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world‑class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.