SAAS Support Engineer II - Java & App Servers

Mitratech Holdings Inc; A distancia; MXN 718,000 - 1,078,000; Jornada completa

Descripción de la vacante

A leading software company is looking for a Tier 2 Technical Support Engineer in Mexico. The role involves providing second-line support to customers and partners, troubleshooting software issues, and collaborating with a worldwide team. Candidates must have at least 2 years of experience with SAAS applications, solid skills in Java/J2EE, and excellent problem-solving abilities. This opportunity offers a chance to grow technical skills in a diverse and inclusive work environment.

Formación

• 2+ years of experience with SAAS enterprise software.
• Experience with Java/J2EE applications is required.
• Hands-on experience in BPM products or workflow systems.

Responsabilidades

• Provide assistance through customer support portal, email, chat and phone.
• Troubleshoot issues and determine resolutions.
• Update ticket tracking system with current status.

Conocimientos

Communication skills

Analytical skills

Problem-solving skills

Technical acumen

Organizational skills

Customer relationship management

Educación

Bachelor's degree or relevant experience

Herramientas

Java/J2EE

Application Servers (Tomcat, Weblogic, WebSphere)

BPM products

Business Intelligence technologies

Descripción del empleo

A leading software company is looking for a Tier 2 Technical Support Engineer in Mexico. The role involves providing second-line support to customers and partners, troubleshooting software issues, and collaborating with a worldwide team. Candidates must have at least 2 years of experience with SAAS applications, solid skills in Java/J2EE, and excellent problem-solving abilities. This opportunity offers a chance to grow technical skills in a diverse and inclusive work environment.