Route and Customer Support Analyst

PepsiCo Deutschland GmbH; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading food and beverage company in Mexico is seeking a Route and Customer Support Analyst. This role involves providing operational support to sales teams, managing customer data, and ensuring effective collaboration across Latin America. Candidates should hold a Bachelor’s degree and have strong skills in Microsoft Office, advanced English proficiency, and ideally another language such as Portuguese or French.

Servicios

Opportunities for daily learning and development

Flexible work schedule options

Recognition programs for employees

Financial wellness programs

Family benefits including discounts and scholarships

Formación

• 1–2 years of experience in sales operations or similar roles.
• Advanced English proficiency (spoken and written).
• Additional language (Portuguese or French) is a plus.

Responsabilidades

• Provide operational support to sales and market teams.
• Collaborate with teams across Latin America.
• Manage and maintain customer and business data.

Conocimientos

Strong customer orientation

Ability to manage multiple tasks

Organizational skills

Adaptability

Effective communication

Educación

Bachelor’s degree in accounting or related field

Herramientas

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Omnitracs software

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we’re excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you’re from, or who you love, you can always influence the people around you and make a positive impact in the world.

Responsibilities

The Opportunity

We are looking for a Route and Customer Support Analyst to provide operational support to sales and go-to-market teams, ensuring real-time route management, account accuracy, and smooth execution of commercial processes.

In this role, you will collaborate with cross‑functional teams across Latin America to ensure all sales operations run effectively, while driving consistency, data quality, and continuous improvement.

Data Management and Configuration

• Learn and work with the Omnitracs software to configure routes and upload customer information.
• Collect, validate, and maintain customer and business data for the assigned markets.
• Identify and update route structures, number of routes per country or region, number of customers per route, and route types.
• Execute mass updates including geocoding, truck assignments, new customer uploads, and operational reports.

Process Optimization

• Work with business teams to centralize, standardize, and optimize customer and route information.
• Validate correct truck‑to‑route assignments, geocode accuracy, route design, loading days, and other operational parameters.
• Identify data deviations in the system and notify the corresponding sales and go-to‑market teams for correction.
• Participate in weekly operational and tactical meetings with market leaders to share updates and progress.

Stakeholder Collaboration

• Build strong working relationships with teams across multiple countries, providing support on database management and route operations.
• Prepare status, performance, and productivity reports to monitor solution implementation and results.
• Ensure service delivery meets defined service standards and timelines.

Flexibility

• Availability to work mixed or adjusted schedules based on market needs.

Qualifications

• Bachelor’s degree in accounting, Business Administration, Business Management, or a related field.
• 1–2 years of experience in sales operations, commercial processes, or similar roles.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Advanced English proficiency (spoken and written).
• Additional language is a plus (Portuguese or French).
• Strong customer orientation, adaptability, and organizational skills.
• Ability to work effectively with multifunctional teams.
• Capacity to manage multiple tasks simultaneously and communicate clearly.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.