Resourcing Manager

Icpnet; Ciudad de México; Híbrido; MXN 1,094,000 - 1,460,000; Jornada completa

Descripción de la vacante

A global content operations leader is seeking a detail-oriented Resourcing Manager to coordinate staffing for client projects in Mexico City. You will manage resource requests, evaluate skills and availability, and ensure optimal team performance. The ideal candidate has 5-7 years of project management experience and strong communication skills. The company values curiosity, inclusiveness, and creativity while fostering a supportive environment with hybrid work options and comprehensive benefits.

Servicios

Hybrid working

Generous paid time off

Competitive medical, dental, and vision benefits

Mental health support

Robust savings plan

Formación

• 5-7 years of experience in project management, consulting, professional services, or operations.
• 2-3 years as a project management lead.
• Thorough command of project lifecycles and delivery structures.
• Excellent communication skills and attention to detail.

Responsabilidades

• Act as the central point of contact for all resourcing requests across client projects.
• Manage new project/resourcing requests and ensure data is complete and correct.
• Evaluate resource requests and assign resources based on availability and project priority.
• Monitor and report on billable utilization and capacity planning metrics.

Conocimientos

Project management

Stakeholder management

Detail-oriented

Communication

Multi-tasking

Herramientas

Rocketlane

Workfront

Smartsheet

Descripción del empleo

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

We are seeking a detail-oriented and organizedResourcingManagerto join our dynamicOperationsteam.The ResourcingManagerplays a key role in ensuring client projects are staffed effectively and delivery teams are optimized for success. This role manages the day-to-day coordination of people assignments across multiple projects, balancing client demand, skill alignment, and utilization targets.The Resourcing Managerserves asacentral pointof contact, acting as a bridge between Project Managers, Delivery Leads, and Leadership,maintainingvisibility, predictability, and agility across all delivery operations.

Key Responsibilities:

• Act as the central point of contact for all resourcing requests across client projects and internal initiatives.
• Manage new project/ resourcing requests and ensure all people resource data is complete and correct.
• Evaluateresource requestsand assign resources based on availability, skillset, and project priority in collaboration withDeliveryLeads &PMOLeads.
• Proactively identify resourcing risks or conflicts and recommend mitigation options.
• Maintainutilizationand forecasting reports and dashboards in Rocketto ensureaccuracy andvisibility.
• Monitor and report on billableutilization, capacity planning, and forecasting metrics to support operational planning and business reviews.
• Contribute to the continuous improvement of resourcing processes, tools, and reporting frameworks.
• Govern usage ofresourcing tools and frameworks as well asresourcing request acceptance criteria.

Qualifications:

• 5-7years of experience inproject management,consulting, professional services, or operations.
• 2-3 years as aprojectmanagementlead
• Thoroughcommandofproject lifecycles and delivery structures.
• Proficiencyinproject management or work managementtools (e.g.,Rocketlane, Workfront,Smartsheet, or similar).
• Excellent communication, attention to detail, and stakeholder management skills.
• Ability to work in a fast-paced, deadline-driven environment with competing priorities.
• Ability tomulti-task.

Someone who exemplifies our ICP Values:

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity we stand strong together.