Rep Customer Service I

Donaldson; Aguascalientes; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading filtration solutions company in Mexico is seeking an experienced customer service representative to handle complex technical orders. The ideal candidate should have a background in manufacturing or distribution and possess strong organizational and communication skills. Responsibilities include liaising with sales and plants to ensure timely processing of orders in a fast-paced environment. Competitive salary and professional growth opportunities are offered.

Formación

• 1-2 years' experience in customer service in manufacturing or distribution.
• Demonstrated organization skills and data entry accuracy.
• English advanced level.

Responsabilidades

• Process complex, technical orders from customers and sales.
• Communicate effectively with customers and internal teams.
• Exhibit excellent communication skills, both written and verbal.

Conocimientos

Customer service experience

Effective communication

Problem-solving skills

Organizational skills

Educación

Associate's degree or higher

Herramientas

Oracle

MS Office

Descripción del empleo

Overview

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Role Responsibilities

• Processing complex, technical orders from customers and inside Sales and communicating with the plants.
• Processing and changing technical information on orders as a liaison between customers, sales, and plants in a timely and professional manner.
• Exhibiting excellent communication, both written & verbal.
• Being able to problem solve and know when to hand off more complex matters.
• Showing the ability to retain information and work in a fast paced/high volume environment.
• Prioritize workload as working in different programs and working with a variety of different groups within the company.
• Answer phones in a professional and timely manner.

Minimum Qualifications

• Previous customer Service experience in Manufacturing or Distribution environment
• 1-2 years' experience in the same position or related
• Demonstrated organization skills and data entry accuracy.
• Associate’s degree or higher
• English advanced

Preferred Qualifications

• Professional customer service experience
• Previous customer Service experience in Manufacturing or Distribution environment
• Experience with Oracle and MS Office (Word, Excel, and Outlook primarily)
• Ability to adapt and pivot properly, especially in high-pressure situations.
• Demonstrated experience as a proactive problem solver.
• Ability to prioritize and stay on task.
• Strong oral and written communication skills.
• Ability to exercise independent judgment and follow-through on work assigned.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [e-mail] to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.