Remote Travel Customer Representative

Sweetcarolinatravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a Remote Travel Customer Representative to assist clients with their travel-related inquiries and ensure a smooth experience from start to finish. This 100% remote position requires strong communication skills, customer service experience, and the ability to work independently. The ideal candidate should be organized, detail-oriented, and passionate about travel. The agency offers full training, growth opportunities, and access to travel perks in a supportive team environment.

Servicios

100% remote position

Full training and ongoing support

Growth opportunities

Access to travel-related perks

Supportive remote team

Formación

• Experience in travel, hospitality, call center, or support roles preferred.
• Ability to handle travel-related inquiries efficiently.
• Experience in providing guidance on destinations and travel requirements.

Responsabilidades

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a professional and friendly manner.
• Support itinerary updates, cancellations, and changes.
• Monitor upcoming trips and communicate proactively with clients.
• Resolve issues while maintaining a positive customer experience.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Independent work ability

Quick learner

Passionate about travel

Descripción del empleo

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

What We Offer

• 100% remote, work-from-home position
• Full training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment