Remote Travel Client Experience Representative

Live the Dash Travel; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a Remote Travel Client Experience Representative to support clients through their travel journey, from planning to post-trip follow-up. The ideal candidate will have excellent communication skills and a background in customer service, with a passion for travel. Responsibilities include handling inquiries, assisting with bookings, and ensuring client satisfaction. This role offers a fully remote work environment and access to various travel perks and discounts.

Servicios

Fully remote, flexible work environment

Training and ongoing support

Opportunities for professional growth

Access to travel perks and industry discounts

Supportive and collaborative team culture

Formación

• Customer service experience required; travel or hospitality experience preferred.
• Ability to work independently in a remote setting.
• Comfortable learning and using booking platforms and CRM tools.

Responsabilidades

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, itinerary changes, and special requests.
• Provide accurate information on destinations and travel requirements.
• Follow up with clients to confirm travel details and satisfaction.
• Resolve client concerns using empathy and effective problem-solving.

Conocimientos

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Attention to detail

Client-focused mindset

Passion for travel

Herramientas

Booking platforms

CRM tools

Descripción del empleo

Job Description

Live the Dash Travel is seeking a Remote Travel Client Experience Representative to support clients throughout their travel journey—from initial planning and booking to post-trip follow-up. This role is ideal for someone who is passionate about travel, customer service, and delivering exceptional client experiences in a fully remote environment.

Key Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms in a timely and professional manner
• Assist clients with travel bookings, itinerary changes, cancellations, and special requests
• Provide accurate information on destinations, travel requirements, and agency policies
• Follow up with clients to confirm travel details and overall satisfaction
• Resolve client concerns using empathy, professionalism, and effective problem-solving
• Maintain accurate and up-to-date client and booking records using internal systems

Qualifications

• Excellent written and verbal communication skills
• Customer service experience required; travel or hospitality experience preferred
• Strong organizational skills and attention to detail
• Comfortable learning and using booking platforms and CRM tools
• Ability to work independently in a remote setting
• Client-focused mindset and passion for travel

What We Offer

• Fully remote, flexible work environment
• Training and ongoing support
• Opportunities for professional growth within the travel industry
• Access to travel perks and industry discounts
• Supportive and collaborative team culture

Equal Opportunity Statement

Live the Dash Travel is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members.