Remote Technical Support Specialist – Triage

Turnitin, LLC; A distancia; MXN 547,000 - 822,000; Jornada completa

Descripción de la vacante

A global education technology company is looking for a Technical Support Representative to provide world-class client support remotely. You will be responsible for triaging customer queries and ensuring optimal system performance. The ideal candidate should have a background in technical or customer support, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. Join a diverse team dedicated to transforming education worldwide.

Servicios

Health and wellness programs

Generous time off

Remote-first culture

Education reimbursement

Retirement plan with match

Formación

• Strong background in technical or customer support required.
• Experience working in a fast-paced environment with a focus on problem resolution.
• Familiarity with operating systems like Windows, Mac, or Linux is needed.

Responsabilidades

• Provide technical support to customers primarily via e-mail.
• Triage support cases in a timely manner for local and global clients.
• Coordinate with the Global support team to ensure effective service.

Conocimientos

Problem-solving

Communication

Attention to detail

Ability to work independently

Ability to work under pressure

Educación

Bachelor’s degree or 2 years experience in customer support

Herramientas

Salesforce

Microsoft Office

Learning Management Systems (Blackboard, Moodle, Canvas)

Web technologies

Descripción del empleo

A global education technology company is looking for a Technical Support Representative to provide world-class client support remotely. You will be responsible for triaging customer queries and ensuring optimal system performance. The ideal candidate should have a background in technical or customer support, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. Join a diverse team dedicated to transforming education worldwide.