Remote Tech Support Specialist — Web Hosting & AI Tools

Hostinger; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading web hosting provider is seeking a customer support expert to assist customers with technical challenges and enhance their experience. This remote role requires fluency in English, experience in customer support, and a solid understanding of web hosting concepts. Ideal candidates will have exceptional communication skills and the ability to simplify complex issues. Join a dynamic team that values growth and flexibility in the workplace.

Servicios

Limitless learning opportunities

Flexible work-from-home setup

Company-provided wellness benefits

Regular team-building events

Formación

• Experience in customer support through live chat with a track record of exceptional solutions.
• Ability to simplify technical issues into actionable steps.
• Proficient in troubleshooting web hosting-related problems.

Responsabilidades

• Provide expert support on products and troubleshoot technical challenges.
• Contribute to team projects that enhance customer experience.
• Ensure understanding of product updates to assist customers.

Conocimientos

Fluent in English (C1 or native)

Customer support experience in tech or SaaS

Exceptional communication skills

Understanding of web hosting fundamentals

Herramientas

WordPress

cPanel

hPanel

Descripción del empleo

A leading web hosting provider is seeking a customer support expert to assist customers with technical challenges and enhance their experience. This remote role requires fluency in English, experience in customer support, and a solid understanding of web hosting concepts. Ideal candidates will have exceptional communication skills and the ability to simplify complex issues. Join a dynamic team that values growth and flexibility in the workplace.