Remote Linux Support Engineer — Grow with Open Source

Canonical; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is seeking an Associate Support Engineer to provide exceptional technical support for Ubuntu and open source products. The role involves troubleshooting Linux environments and ensuring high customer satisfaction. Candidates should have a technical degree, experience with Linux, and strong communication skills. This is a fully remote position with opportunities for professional growth, travel, and a supportive work environment.

Servicios

Personal learning budget of USD 2,000 per year

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to different locations

Remote work environment

Formación

• Experience with Linux troubleshooting and problem resolution.
• Knowledge of networking and cloud concepts.
• Ability to effectively communicate in English.

Responsabilidades

• Provide technical support for customers via various channels.
• Maintain high customer satisfaction standards.
• Draft and distribute technical notices and knowledge base articles.

Conocimientos

Linux troubleshooting

Strong communication skills

Problem-solving

Ability to learn quickly

Customer service orientation

Educación

Undergraduate degree in a technical subject

Herramientas

Linux server administration

Networking concepts

Virtualization / Cloud computing

Descripción del empleo

A global technology company is seeking an Associate Support Engineer to provide exceptional technical support for Ubuntu and open source products. The role involves troubleshooting Linux environments and ensuring high customer satisfaction. Candidates should have a technical degree, experience with Linux, and strong communication skills. This is a fully remote position with opportunities for professional growth, travel, and a supportive work environment.