Remote IT Support Specialist - Grow to Tier 2 (Security)

Bold Business Group; A distancia; MXN 617,000 - 883,000; Jornada completa

Descripción de la vacante

A global outsourcing firm is seeking a Tier 1 IT Support Specialist to provide first-line support for users. This fully remote position involves managing tickets, troubleshooting issues related to Microsoft 365, Google Workspace, and VOIP systems. Ideal candidates will have 1-2 years of IT support experience and strong communication skills. This role offers the chance to grow into advanced IT support positions while working in a collaborative remote environment.

Servicios

Flexible hours

Competitive salary

Professional development support

Formación

• 1–2+ years of experience in an IT support/helpdesk or service desk role.
• Hands-on experience with Microsoft 365 / Azure AD / Intune or Google Workspace.
• Strong written and verbal communication skills in English.

Responsabilidades

• Act as the first point of contact for users via ticketing system and phone.
• Log, categorize, and prioritize tickets in Jira Service Management.
• Provide Level 1 support for Windows and macOS endpoints.
• Perform initial triage for issues related to Zscaler and security agents.

Conocimientos

Basic troubleshooting

Microsoft 365

Google Workspace

Communication skills

Customer-centric mindset

Herramientas

Jira Service Management

Microsoft 365

Google Workspace

Zscaler

NinjaOne

Descripción del empleo

A global outsourcing firm is seeking a Tier 1 IT Support Specialist to provide first-line support for users. This fully remote position involves managing tickets, troubleshooting issues related to Microsoft 365, Google Workspace, and VOIP systems. Ideal candidates will have 1-2 years of IT support experience and strong communication skills. This role offers the chance to grow into advanced IT support positions while working in a collaborative remote environment.