Remote IT Support Engineer Lead - LatAm

Jobgether; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A dynamic tech firm is seeking an experienced IT Support Engineer Lead to manage IT support teams in a fully remote environment. Responsibilities include overseeing technical resolutions, collaborating across functions, and implementing IT best practices to enhance operational efficiency. The ideal candidate will have over 10 years of experience in IT support and at least 4 years of team leadership. The position offers a competitive salary, remote work opportunities, and chances for professional development.

Servicios

Competitive salary

Fully remote work

Professional development opportunities

Flexible schedule

Formación

• 10+ years experience in IT support, systems administration, or related roles.
• 4+ years of experience leading IT teams.
• Experience with Identity & Access Management (IAM) solutions.

Responsabilidades

• Lead and manage IT Support Engineers and Technical Support Specialist teams.
• Provide Tier 3 support for complex technical issues.
• Collaborate with cross-functional teams on technical challenges.

Conocimientos

Tier 3 support expertise

Problem-solving skills

Communication skills

Documentation skills

Knowledge of IT workflows

Proficiency in Google Workspace

Herramientas

Google Workspace

Zoom

Slack

Jira

Descripción del empleo

A dynamic tech firm is seeking an experienced IT Support Engineer Lead to manage IT support teams in a fully remote environment. Responsibilities include overseeing technical resolutions, collaborating across functions, and implementing IT best practices to enhance operational efficiency. The ideal candidate will have over 10 years of experience in IT support and at least 4 years of team leadership. The position offers a competitive salary, remote work opportunities, and chances for professional development.