Remote Graduate Customer Success Manager — Ubuntu & Open Source

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open-source technology company is seeking a Customer Success Manager to enhance customer satisfaction and facilitate the onboarding process for new users. The ideal candidate will have customer-facing experience and a passion for technology. Responsibilities include supporting customers, enriching documentation, and collaborating with teams to develop engagement plans. This position offers a remote work environment and opportunities for professional growth and annual compensation reviews.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for team events

Formación

• Experience in a customer-facing role is essential.
• Empathy and desire to help others are crucial for success.
• Strong presentation and organizational skills are required.

Responsabilidades

• Support customers by finding solutions to their requests.
• Create and update documentation for problem-solving and onboarding.
• Drive customer engagement through targeted campaigns.

Conocimientos

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Organisational skills

Team player

Descripción del empleo

A leading open-source technology company is seeking a Customer Success Manager to enhance customer satisfaction and facilitate the onboarding process for new users. The ideal candidate will have customer-facing experience and a passion for technology. Responsibilities include supporting customers, enriching documentation, and collaborating with teams to develop engagement plans. This position offers a remote work environment and opportunities for professional growth and annual compensation reviews.