Remote Graduate Customer Success Manager

Canonical; Aguascalientes; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experience and engagement. In this remote role, you'll support customers through ticket requests, enrich onboarding documentation, and collaborate with diverse teams. The ideal candidate will possess strong interpersonal skills, a drive to assist customers, and a deep passion for technology, particularly Ubuntu. This position offers a unique opportunity to grow within a global, remote-first company known for its commitment to open-source innovation.

Servicios

Personal learning budget of USD 2,000 annually

Annual compensation review

Distributed work environment

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for team events

Recognition rewards

Annual holiday leave

Formación

• Experience in a customer-facing role is essential.
• Ability to structure and constantly update documentation required.
• A passion for technology and a good understanding of the Ubuntu platform is needed.

Responsabilidades

• Support customers by addressing ticket requests.
• Enrich documentation for onboarding and problem-solving.
• Onboard new customers to Canonical products.
• Engage with customers to identify potential risks and opportunities.

Conocimientos

Customer-facing experience

Empathy and drive to help others

Passion for technology and Ubuntu

Excellent presentation skills

Strong organisational skills

Team player

Descripción del empleo

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experience and engagement. In this remote role, you'll support customers through ticket requests, enrich onboarding documentation, and collaborate with diverse teams. The ideal candidate will possess strong interpersonal skills, a drive to assist customers, and a deep passion for technology, particularly Ubuntu. This position offers a unique opportunity to grow within a global, remote-first company known for its commitment to open-source innovation.