Remote-First QA Specialist, Customer Success Growth

Owner; México; A distancia; MXN 551,000; Jornada completa

Descripción de la vacante

A technology firm is seeking a Quality Assurance Specialist to join its Customer Success team. This remote role involves evaluating customer interactions, providing feedback, and identifying training opportunities to enhance service quality. The ideal candidate has at least 2 years of experience in Customer Success, exceptional communication skills, and a strong analytical mindset. The estimated salary is $30,000 USD with various benefits including health coverage and unlimited PTO.

Servicios

Comprehensive health coverage

Unlimited PTO

Extra fun perks

Formación

• 2+ years of experience in a Customer Success or Account Management role.
• Proven success in a quality or enablement focused role.
• Ability to listen to and score 80-100 calls per week.

Responsabilidades

• Listen to and score Customer Success calls to increase retention.
• Provide trends and coaching opportunities based on scores.
• Guide training efforts for the CSM team.

Conocimientos

Solution-focused mindset

Strong interpersonal skills

Detail-oriented

Excellent written and verbal communication skills

Analytical mindset

Highly motivated

Herramientas

Salesforce

Sales Loft

TalkDesk

Gong

Loom

Metabase

Descripción del empleo

A technology firm is seeking a Quality Assurance Specialist to join its Customer Success team. This remote role involves evaluating customer interactions, providing feedback, and identifying training opportunities to enhance service quality. The ideal candidate has at least 2 years of experience in Customer Success, exceptional communication skills, and a strong analytical mindset. The estimated salary is $30,000 USD with various benefits including health coverage and unlimited PTO.