Remote Customer Support Technician — EdTech & Learning Platforms

Odilo; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An edtech company is looking for a Customer Support Technician to provide first-level technical assistance and resolve support tickets in a remote work environment. The ideal candidate holds a Bachelor's Degree in ICT, is fluent in English, and possesses strong communication and problem-solving skills. As part of a diverse team, you will ensure positive customer experiences and contribute to an inclusive culture. This role offers access to unlimited digital resources and a competitive salary.

Servicios

Access to unlimited ebooks and learning materials

100% remote work

Informal and creative work environment

Formación

• Fluent level of English (spoken and written).
• Bachelor's Degree in Information and Communication Technologies or related fields.
• Good communication and interpersonal skills.

Responsabilidades

• Provide first-level technical assistance via email, chat, and phone.
• Resolve support tickets following established procedures.
• Deliver accurate and empathetic responses to user inquiries.

Conocimientos

Fluent in English

Good communication skills

Tech-savvy mindset

Problem-solving ability

Customer-oriented attitude

Educación

Bachelor's Degree in ICT, IT Systems or related fields

Herramientas

Helpdesk tools (e.g., Zendesk, Jira, Confluence)

Descripción del empleo

An edtech company is looking for a Customer Support Technician to provide first-level technical assistance and resolve support tickets in a remote work environment. The ideal candidate holds a Bachelor's Degree in ICT, is fluent in English, and possesses strong communication and problem-solving skills. As part of a diverse team, you will ensure positive customer experiences and contribute to an inclusive culture. This role offers access to unlimited digital resources and a competitive salary.