Remote Customer Support Manager - Coaching & Operations

HighLevel; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A digital marketing platform is looking for a Manager of Customer Support in Mexico. The candidate will lead a bilingual team focused on customer satisfaction and operational excellence. This role requires excellent communication skills and a background in managing technical support teams within a fast-paced environment. The ideal candidate has experience in SaaS and tools such as Zendesk and Salesforce. You will empower your team through effective coaching and foster a positive work culture.

Formación

• 3+ years of experience managing technical support teams in a customer-facing environment.
• Proven track record leading 10+ member teams.
• Strong customer-facing problem-solving skills.

Responsabilidades

• Lead and coach the customer support team to achieve goals.
• Manage human resources functions including recruiting and scheduling.
• Monitor support systems' health and employee performance.

Conocimientos

Fluent in English and Spanish

Verbal and written communication skills

Project management skills

Strong collaboration and time-management

Customer-facing communication

Analysing information and applications

Educación

Associate's/Bachelor's degree or equivalent work experience

Herramientas

Zendesk

Freshdesk

Zoho

Salesforce

HighLevel

Descripción del empleo

A digital marketing platform is looking for a Manager of Customer Support in Mexico. The candidate will lead a bilingual team focused on customer satisfaction and operational excellence. This role requires excellent communication skills and a background in managing technical support teams within a fast-paced environment. The ideal candidate has experience in SaaS and tools such as Zendesk and Salesforce. You will empower your team through effective coaching and foster a positive work culture.