Remote Customer Success Manager – PropTech

Unity Communications; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing U.S. software company is seeking a Customer Success Account Manager to join their team. This role, based in Mexico, focuses on onboarding customers and shaping the company's customer success strategy. Candidates should have 3–5+ years of experience in multifamily property management and be proficient with SaaS platforms. Excellent communication skills in English and Spanish are essential. The company offers competitive salaries and full benefits from day one, along with a remote work option.

Servicios

100% remote work

Competitive base salary

Full legal benefits

Paid training and onboarding

Career path opportunities

Formación

• 3–5+ years of experience in multifamily property management, preferably as a regional or operations manager.
• Experience with SaaS platforms or property management tools.
• Knowledge of budgeting and financial planning in the real estate sector.
• Previous experience in customer-facing or consultative roles.

Responsabilidades

• Build and manage customer onboarding processes and documentation.
• Support the design and implementation of the budget lifecycle management framework.
• Shadow internal leaders to learn customer workflows and document best practices.
• Create training materials tailored to property, regional, and asset managers.

Conocimientos

Multifamily property management

SaaS platforms

Budgeting and financial planning

Excellent communication in English and Spanish

Project management tools

Data analysis

Herramientas

Yardi

Entrata

RealPage

Descripción del empleo

A growing U.S. software company is seeking a Customer Success Account Manager to join their team. This role, based in Mexico, focuses on onboarding customers and shaping the company's customer success strategy. Candidates should have 3–5+ years of experience in multifamily property management and be proficient with SaaS platforms. Excellent communication skills in English and Spanish are essential. The company offers competitive salaries and full benefits from day one, along with a remote work option.