Remote Customer Experience Manager - Adoption & Growth

Hewlett Packard Enterprise; A distancia; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A global edge-to-cloud company is seeking a Customer Experience Manager, a remote role focused on understanding client needs and enhancing their experience. Responsibilities include building trusted relationships, supporting business development, and driving customer success strategies. Ideal candidates should have an advanced degree and 7+ years of related experience with strong English and Spanish communication skills. This position emphasizes customer loyalty and successful project outcomes.

Servicios

Comprehensive health and wellbeing benefits

Career development programs

Inclusive work environment

Formación

• 7+ years experience in relevant technologies and customer environments.

Responsabilidades

• Develop trusted customer relationships demonstrating executive presence.
• Drive the Adopt, Expand, and Renew motions of the LAER model with Sales and Service Sales.
• Partner with account team to support business development efforts.

Conocimientos

Excellent verbal and written English and Spanish communication skills

Customer success management experience

Advanced networking and managed services experience

Experience in managed services environments

Educación

Advanced University degree or equivalent experience

Descripción del empleo

A global edge-to-cloud company is seeking a Customer Experience Manager, a remote role focused on understanding client needs and enhancing their experience. Responsibilities include building trusted relationships, supporting business development, and driving customer success strategies. Ideal candidates should have an advanced degree and 7+ years of related experience with strong English and Spanish communication skills. This position emphasizes customer loyalty and successful project outcomes.