Remote Customer Care Specialist: Proactive Support

ScaleJet; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic e-commerce business is seeking a proactive Customer Care Specialist to assist customers across email, chat, and social media. The ideal candidate is an empathetic communicator with experience in online support and a tech-savvy approach. This role is fully remote, emphasizing a friendly work environment and competitive salary. If you thrive in engaging with customers and managing inquiries, this opportunity could be for you.

Servicios

Competitive and timely salary

Supportive and friendly work environment

Flexible working hours

Formación

• Fluent English speaker with excellent written communication skills.
• Prior experience in email/chat-based customer support, preferably in e-commerce.
• Empathetic, solution-oriented, and detail-oriented.
• Comfortable with proactive outreach and community interaction.

Responsabilidades

• Respond to customer inquiries via email, live chat, and social media.
• Reach out to customers via social media and messaging platforms.
• Handle customer questions related to orders, shipping, and returns.
• Document all customer interactions in the CRM system.

Conocimientos

Written communication

Email/chat-based customer support

Empathy

Proactive outreach

Tech-savvy

Herramientas

CRM tools

Chat platforms

Social media channels

Descripción del empleo

A dynamic e-commerce business is seeking a proactive Customer Care Specialist to assist customers across email, chat, and social media. The ideal candidate is an empathetic communicator with experience in online support and a tech-savvy approach. This role is fully remote, emphasizing a friendly work environment and competitive salary. If you thrive in engaging with customers and managing inquiries, this opportunity could be for you.