Remote Cloud Support Engineer (Ubuntu/Open Source)

Canonical; A distancia; MXN 1,075,000 - 1,434,000; Jornada completa

Descripción de la vacante

A leading open-source software provider is looking for a Cloud Support Engineer to work remotely. In this role, you will resolve complex customer issues, ensuring high satisfaction levels in alignment with the Service Level Agreement. Candidates should have a tech degree and experience with Linux systems, cloud computing, and customer support. The company offers a distributed work environment, personal development budgets, and opportunities for international travel to team events.

Servicios

Personal learning and development budget

Annual compensation review

Remote work environment

Annual holiday leave

Formación

• Exceptional academic track record from both high school and university.
• Hands-on experience in supporting Linux systems.
• Ability to communicate professionally and manage customer expectations.

Responsabilidades

• Investigate and resolve customer issues related to Canonical’s products.
• Ensure customer satisfaction in line with Service Level Agreement.
• Contribute to and maintain knowledge base articles.

Conocimientos

Professional written and spoken English

Customer support experience

Troubleshooting experience

Educación

Undergraduate degree in a technical subject

Herramientas

KVM

OpenStack

Docker

Kubernetes

Descripción del empleo

A leading open-source software provider is looking for a Cloud Support Engineer to work remotely. In this role, you will resolve complex customer issues, ensuring high satisfaction levels in alignment with the Service Level Agreement. Candidates should have a tech degree and experience with Linux systems, cloud computing, and customer support. The company offers a distributed work environment, personal development budgets, and opportunities for international travel to team events.