Remote Cloud Support Engineer (Ubuntu/Linux)

Canonical Group Ltd; A distancia; MXN 1,289,000 - 1,659,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Cloud Support Engineer to work remotely, assisting customers with Ubuntu and open-source products. Your role will involve troubleshooting complex issues and ensuring high customer satisfaction. The ideal candidate must have excellent communication skills in English and Japanese, along with hands-on experience in supporting Linux systems. Compensation includes an annual review and a personal development budget.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Remote work flexibility

Formación

• JLPT N1 preferred for non-native Japanese speakers.
• Track record of exceeding expectations to achieve results.
• Extensive customer support experience.

Responsabilidades

• Investigate and escalate customer-reported issues.
• Resolve complex problems related to Canonical’s products.
• Engage with customers through various communication methods.

Conocimientos

Excellent verbal and written communication skills in both English and Japanese

Hands-on experience in supporting Linux systems

Advanced troubleshooting experience

Programming fundamentals in any language

Educación

Undergraduate degree in a technical subject

Exceptional academic track record

Herramientas

Cloud computing expertise

Virtualization

Containers

Descripción del empleo

A leading tech firm is seeking a Cloud Support Engineer to work remotely, assisting customers with Ubuntu and open-source products. Your role will involve troubleshooting complex issues and ensuring high customer satisfaction. The ideal candidate must have excellent communication skills in English and Japanese, along with hands-on experience in supporting Linux systems. Compensation includes an annual review and a personal development budget.