Remote Client Success Operations Manager

OpsArmy Careers; Región Centro; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading operations firm is seeking a Client Success Operations Manager to ensure seamless communication between clients and operational talent. The ideal candidate will possess over 5 years of experience in BPO operations and demonstrate strong organizational and leadership skills. Responsibilities include managing client relationships, coaching talent, and ensuring task deadlines are met. Strong communicative abilities in English are essential, along with a calm demeanor under pressure. This full-time role offers a remote working environment.

Formación

• 5+ years of experience in BPO operations, account management, or similar roles.
• Proven ability in supervising talent or handling client requests.
• Strong task management and organizational skills.

Responsabilidades

• Act as a reliable point of contact for day-to-day client needs.
• Support talent with clarity on tasks and responsibilities.
• Ensure all deliverables and timelines remain on track.
• Anticipate potential misunderstandings and address them early.

Conocimientos

Strong communication skills

BPO operations experience

Team leadership

Organizational skills

Problem-solving mindset

Descripción del empleo

A leading operations firm is seeking a Client Success Operations Manager to ensure seamless communication between clients and operational talent. The ideal candidate will possess over 5 years of experience in BPO operations and demonstrate strong organizational and leadership skills. Responsibilities include managing client relationships, coaching talent, and ensuring task deadlines are met. Strong communicative abilities in English are essential, along with a calm demeanor under pressure. This full-time role offers a remote working environment.