Relationship Manager (Mexico)

SWIFT; Ciudad de México; Presencial; MXN 720,000 - 1,339,000; Jornada completa

Descripción de la vacante

A leading financial messaging provider is seeking a Junior Account Manager to join their Latam Business Development team in Mexico City. The ideal candidate will collaborate with Key Account Managers to support strategic relationships and maximize revenue opportunities. Responsibilities include assisting with account needs, processing customer requests, and ensuring high-quality service to resolve inquiries. A university degree and passion for the payments industry are essential. This role provides a pathway to grow into a Senior Manager position.

Servicios

Competitive salary

Bonus opportunity

Diverse and inclusive environment

Formación

• Experience in Business Development or Financial Services.
• Ability to coordinate in-person or virtual events.
• Comfortable working in a team-oriented environment.

Responsabilidades

• Assist Key Account Managers with account needs.
• Validate and process customer requests accurately.
• Provide high-quality service to resolve customer inquiries.

Conocimientos

Passion for payments industry

Detail-oriented

Strong sense of purpose

Collaboration

Educación

University degree

Herramientas

Salesforce.com

Descripción del empleo

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

We’re the world’s leading provider of secure financial messaging services. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace, and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe, and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Nearly five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant.

What to Expect

Swift is expanding its Latam Business Development team. An integral part of this effort is to hire a junior Account Manager who has the passion and desire to graduate to a Senior Manager in the Latin America Region. In this role, the individual will collaborate with and support the Key Account Management team to help grow some of our largest and most strategic relationships and to maximize revenue opportunities.

This position reports to the Executive Director/Strategic Relationship Manager of Key Accounts, Latin America and is based in Mexico. The individual will be focused on building client relationships, executing a vision around strategic initiatives and driving sales success throughout the portfolio.

As a bank‑owned cooperative, our approach is to consult rather than sell. We are looking for team members who bring their experience and enthusiasm wherever they go and infuse these aspects into their work. They have a strong sense of purpose, and their first instinct is to collaborate. They are passionate about the payments industry and technology, are detail‑oriented, and want to cultivate their career in Business Development. They are convinced that payments and technology have an important role to play in the world.

In this role you will

• Assist Key Account Managers and Strategic Account Managers with account needs and initiatives in order to achieve targeted sales objectives, including but not limited to account planning, presentations, commercial projects, RFPs, post‑call follow up items, pricing quotes and proposals, scheduling, industry or competitive research, reports/statistics, lead generation/follow up and Salesforce.com e‑form follow up.
• Validate, input and process customer requests / sales contracts, timely and accurately using applications such as Salesforce.com and other internal applications and systems.
• Provide highest quality service and support to resolve customer needs/inquiries regarding products and services, e‑orders, invoicing, billing and collections in a timely, efficient and professional manner in accordance with the service level agreement, key performance indicators and escalation procedures. Liaise with customers, team members and other departments in order to resolve customers’ problems, needs and queries in compliance with all internal and external procedures.

What will make you successful

• Acquire operational, process and product knowledge to assist with customer initiatives, needs or issues such as establishing new BICs, executing retention campaigns, working with Salesforce.com.
• Partner with Key Account Managers and Strategic Account Managers to demonstrate Swift thought leadership through initiatives such as the creation of outbound email campaigns, newsletters and other best practices.
• Coordinate in‑person or virtual events such as conferences, round tables, panel discussions and client dinners. Assist in representing Swift in promoting products and services by participating in regional fairs, conferences, forums and meetings.
• Collaborate with Corporate Communications to deliver social media posts to be used by the regional Business Development team and others to amplify Swift’s message to the community and industry.
• Liaise with other Key Account Team, Key Account Team Manager and colleagues in order to provide a coordinated service and integrated solution to assigned customers.
• Acquire and maintain skills and knowledge.

Education

University degree

The estimated salary range for a new hire into this position in Mexico is 720,800.00 MINIMUM to1,338,628.00 MXN MAXIMUM. Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employee’s contingent on personal and company performance.

What we offer

• We put you in control of career
• We give you a competitive package
• We help you perform at your best
• We help you make a difference
• We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.