Recepcionista

Hilton; Región Ciénega; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading hospitality provider in Mexico is seeking an Assistant Guest Service Manager to oversee the Front Office operations. This role involves ensuring high customer service standards, maximizing occupancy rates, and leading the team in delivering remarkable guest experiences. The ideal candidate should have prior supervisory experience and excellent leadership and communication skills. This position supports a vibrant environment where team collaboration is key.

Formación

• Experience in guest services within a hotel, leisure, or retail setting.
• Ability to lead and motivate a team.
• High level of IT proficiency and commercial awareness.

Responsabilidades

• Oversee the Front Office operation to maintain high standards.
• Ensure Guests are recognized and service is promoted.
• Maximize room occupancy and implement up-selling techniques.
• Monitor performance of Front Office Team Members and train accordingly.
• Manage staffing levels and staff performance issues.

Conocimientos

Supervisory experience

IT proficiency

Commercial awareness

Leadership skills

Communication skills

Resilience

Customer service orientation

Ability to work under pressure

Grooming standards

Flexibility

Descripción del empleo

An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check‑in through check‑out.

What will I be doing?

As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check‑in through check‑out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Assist in the recruiting, managing, training and developing the Reception Team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

• Previous supervisory experience in Guest Services within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!