Quality Control Engineer, Amazon Customer Excellence Systems (ACES)

Amazon; Ciudad de México; Presencial; MXN 687,000 - 1,031,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico City is seeking a Quality Control Manager to supervise quality assurance processes. This role involves ensuring SOPs are up to date, coordinating audits, and using analytical and problem-solving skills to enhance delivery quality. The ideal candidate holds a relevant Bachelor's degree and is fluent in English. This position offers opportunities for mentorship and career growth within an inclusive culture that values diverse perspectives.

Servicios

Flexibility in working hours

Mentorship opportunities

Inclusive culture

Career growth support

Formación

• Bachelor's degree in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field.
• Fluency in English (speak, write, read).

Responsabilidades

• Ensure all SOPs are updated and available.
• Coordinate monthly SAT.
• Conduct audits, assessments, and improve delivery quality.
• Communicate quality issues impacting customer experience.

Conocimientos

Analytical skills

Problem-solving skills

Quality assurance knowledge

Educación

Bachelor's degree or equivalent in relevant fields

Herramientas

MS Office Suite

SQL

Descripción del empleo

Description

The Quality Control Manager plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations.

Key job responsibilities

• Ensure that all Standard Operation Procedures (SOP's) are up to date and available in Policy 2.0 at all times.
• Standard Audit Tool (SAT) monthly coordination
• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem‑solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.