Quality Assurance Auditor

Sun Coast Sciences; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer-centric wellness company is seeking a Quality Assurance Auditor for an outbound call center role to ensure compliance and enhance customer interactions. The role requires 2+ years of experience in QA or performance monitoring, hands-on knowledge of Salesforce, Vonage, and Conversation Analyzer. Ideal candidates will possess strong attention to detail and excellent communication skills. This position offers remote work, competitive pay, and a culture of continuous improvement supported by a dedicated team.

Servicios

Competitive hourly or salaried compensation

100% virtual work

Culture of feedback and growth

Formación

• 2+ years in QA or performance monitoring.
• Hands-on experience with Salesforce, Vonage, and Conversation Analyzer.
• Experience working remotely with high integrity.

Responsabilidades

• Monitor calls and review communications for compliance.
• Deliver actionable QA reports to improve agent performance.
• Identify coaching opportunities before they become problems.
• Stay updated on industry standards and internal policies.
• Collaborate with QA peers to align on standards.

Conocimientos

QA auditing experience

Salesforce knowledge

Attention to detail

Strong written communication

Herramientas

Salesforce

Vonage

Conversation Analyzer

Descripción del empleo

We're Hiring: Quality Assurance Auditor – Outbound Call Center (Remote | Full-Time)

Protect the Customer. Elevate the Team. Power Performance with Insight.

At HeroCo, the force behind Sun Coast Sciences, we believe excellence is built on trust, transparency, and constant improvement. Our mission is to empower people to live longer, feel better, and perform at their best. That starts with delivering a gold‑standard customer experience—every single time.

We're looking for a Quality Assurance (QA) Auditor to help us keep that promise. In this role, you won’t just monitor calls—you’ll protect the integrity of our customer interactions, uphold compliance, and deliver feedback that lifts performance across the board.

About the Role:

As a QA Auditor, you’ll serve as the silent force behind our high‑performing sales team. With access to Salesforce, Vonage, and Conversation Analyzer, you’ll review interactions daily to ensure agents are adhering to scripts, using our permission‑based selling approach authentically, and representing our brand with, care, and compliance.

You’ll be responsible for:

• Monitoring & Auditing: Listening to calls and reviewing communications daily to evaluate tone, accuracy, compliance, and execution of our sales methodology.
• Reporting with Impact: Delivering clear, actionable QA reports that help our agents and leaders get better—faster.
• Insight Generation: Identifying trends, coaching opportunities, and customer risks before they become problems.
• Compliance Watchdog: Staying on top of industry standards and internal policy to protect the company and the customer.
• Collaboration & Calibration: Partnering with team leads and QA peers to align on standards, coach to the ideal, and raise the bar across the team.

What You Bring:

• 2+ years in QA, auditing, or outbound call center performance monitoring
• Hands‑on experience with Salesforce, Vonage, and Conversation Analyzer
• A sharp ear for tone, nuance, and adherence to highly scripted sales approaches
• Extreme attention to detail and high integrity—you protect what matters
• Experience working remotely with a track record of trust, follow‑through, and responsiveness
• Strong written communication skills—you can turn observations into feedback that sticks
• Bonus: Knowledge of permission‑based selling or high‑compliance industries (wellness, financial, etc.).

Why Join HeroCo & Sun Coast Sciences?

We’re not your average wellness company—we’re a science‑backed, customer‑obsessed team that believes in doing things the right way. That means clear expectations, radical integrity, and a culture of continuous improvement.

We live our values:

• Radical Integrity – Trust is our foundation.
• Relentless Growth – We don’t settle for average.
• Customer‑Obsessed – Every touchpoint matters.
• Accountable to Results – We inspect what we expect.

Compensation & Perks:

• Base Pay: Competitive hourly or salaried compensation
• Remote Work: 100% virtual—collaborate with a passionate team across the globe
• Culture of Excellence: Be part of a fast‑paced, mission‑driven team that values feedback, growth, and performance

Ready to Be the Eyes and Ears Behind a World‑Class Sales Team?