QA & Strategy Analyst - Ops Defense Mx

Nu; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A financial technology company in Mexico City is seeking a Quality Assurance Specialist focusing on AML, KYC, and regulatory processes. The role requires solid organizational skills, the ability to work independently, and effective communication in both English and Spanish. Ideal candidates will have a Bachelor's degree in a related field and experience in quality assurance reviews. The company offers various benefits, including insurance, paid vacation, and equity options.

Servicios

Health and life insurance

Food card

17 days of paid vacation with 25% vacation bonus

30 days of holiday bonus per year

Mental health and wellness program

Extended maternity and paternity leaves

Equity at Nubank

Formación

• Knowledge in quality assurance reviews.
• Ability to meet deadlines and adapt to changing conditions.
• Curiosity and willingness to learn.

Responsabilidades

• Execute quality assurance reviews in accordance with AML/KYC/Judicial Orders policies.
• Support evaluation of process deficiencies and enhance reporting capabilities.
• Identify and communicate any control weaknesses.

Conocimientos

Detail-oriented

Organized

Operational activities

Proactivity

Oral and written communication

Flexibility

Educación

Bachelor’s Degree in Law, Administration, Finance, Economic Sciences or related

Herramientas

Excel

Sheets

Looker

SQL

Python

Descripción del empleo

About the role

Ensure the sustainable Nubank's growth supporting the regulatory and QA demands of AML Ops, KYC, Judicial Orders and Ombudsman, testing against internal policies and procedures as well as against applicable regulatory requirements, challenging the status quo through:

• The best experience to our fanatics and loved clients in the QA and Strategy operational routines, keeping the highest level of quality for customer data and due diligence applicable accordingly to the regulators and internal policies;
• Responsible for executing independent testing and evaluating activities of the QA program of the whole Regulatory Solutions Operation. Support in the analysis, testing and searching of any control weaknesses in the Operational Routines related to transactional AML/KYC/Judicial Orders/Ombudsman, to strengthen the First Line of Defense Program; contributing to a more ethical and fair society, truly understanding that it is also a key driving force for the solid growth and development of Nubank and Brazil & Mexico;

Being diligent, flexible and resilient, according to Nu's principles!

In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for protecting Nu against criminal activities and helping stop the laundering of ‘dirty’ money into the Mexican economy, complying with the necessary regulations, and ensuring the continuity of our business.

Typical responsibilities assigned to you might include:

• Be part of the very dynamic and diverse Chapter - Regulatory Solutions, focused on Mexico´s QA processes, reporting to the Regulatory Solutions Supervisor;
• Execute quality assurance reviews in accordance with AML/KYC/Judicial Orders/Ombudsman policies and departmental procedures within established timeframes;
• Support in the evaluation of process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory requirements including the QA review of SAR narrative, supporting documentation and SAR Committee minutes;
• Provides insight into quality gaps discovered as part of the quality assurance process and ensures these gaps are communicated to appropriate management and business owners;
• Provide advice on sanctions and other screening processes such as AML/KYC/Judicial Orders/Ombudsman;
• Follow the management queues and dashboards in order to ensure the operational regulatory routines have been duly promptly addressed and no regulatory gaps are found;
• Implementing and identifying opportunities to improve results and customer experience;
• Support the strategic and analytical cross-squad team by deploying projects to comply with key policies related to AML/KYC/Judicial Orders/Ombudsman scope and its operational routines;
• Partnering with our engineers, data scientists and designers to coordinate and prioritize tasks involving enhancements and/ or gaps related to analysis and routines;
• Support in the monitoring of metrics and KPIs, facilitating communication within Nubank teams.
• Identify and communicate any control weaknesses accordingly in accordance with issue escalation procedures.

Qualifications:

You will be succeed if…

You are detail-oriented, diligent, organized and enjoy operational activities

Have knowledge in quality assurance reviews;

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed

You are able to meet deadlines and to be flexible to adapt to changing conditions

You can communicate clearly, succinctly and effectively

You feel good to be constantly challenged to learn and do more

You are good with oral and written communication in Spanish and/or English

You believe in a more just and ethical society and Nubank's values and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.

It will be a differential if you..

Have a Bachelor’s Degree in Law, Administration, Finance, Economic Sciences or related;

Have CNBV certification is a plus

Have knowledge of sanctions and KYC processes related to AML;

Have autonomy to make decisions that impact customers and Nu based on AML policies;

Know the specific regulations of the area and have the responsibility to apply them in their routine;

Have curiosity and willingness to learn

Have knowledge in Excel, Sheets, Looker, SQL and Python

Have knowledge in CNBV regulation, freezing, unfreezing and transfer money;

Can easily turn numbers into complex strategies and effective actions

Benefits

• Health and life insurance
• Food card
• 17 days of paid vacation with 25% vacation bonus
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• NuCare - Our mental health and wellness assistance program
• Extended maternity and paternity leaves
• Equity at Nubank

*Interviewing and onboarding are currently done virtually due to COVID-19. Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices. When it’s time, we will require a fixed cadence of visiting the office in which employees go to their Business Unit's (BU) base location. Employees will have an employment contract based on the cities that Nu’s offices are located, considering their country of hire. More details can be shared during your hiring process.

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