QA Operations Lead (Hybrid) - KPI Driven

Didi; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico City is seeking an experienced Quality Assurance Supervisor. In this role, you will oversee workflow, monitor productivity, and ensure operational compliance. The ideal candidate has over 5 years of relevant experience, strong leadership skills, and intermediate English proficiency. This position offers the opportunity to foster a collaborative work environment and make a significant impact on the team’s success.

Formación

• 5+ years of relevant experience in a similar role.
• 2+ years in the same position leading teams of 10+.
• Intermediate English proficiency required.

Responsabilidades

• Organize workflow and ensure employees understand their roles.
• Monitor employee productivity and provide feedback.
• Prepare and analyze performance reports and KPIs.

Conocimientos

Leadership

Communication skills

Problem-solving

Coaching

Presentation skills

Educación

Bachelor's degree

Herramientas

MS Excel

Descripción del empleo

A leading mobility technology platform in Mexico City is seeking an experienced Quality Assurance Supervisor. In this role, you will oversee workflow, monitor productivity, and ensure operational compliance. The ideal candidate has over 5 years of relevant experience, strong leadership skills, and intermediate English proficiency. This position offers the opportunity to foster a collaborative work environment and make a significant impact on the team’s success.