Project Support Specialist

Siemens; Región Centro; Presencial; MXN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking a Project Support Specialist in Mexico to ensure seamless project operations. The role includes providing post-shipment support, coordinating parts, and monitoring orders. Candidates should have a bachelor's degree and 1-3 years of logistics experience, alongside proficiency in Microsoft Office, particularly Excel. Join us to foster innovation and ensure project success within a collaborative environment. We value diversity and provide continuous learning opportunities.

Servicios

Supportive work environment

Professional growth opportunities

Recognition of contributions

Formación

• 1-3 years of experience in logistics positions.
• Strong team player with demonstrated experience in cross-functional collaboration.
• Ability to quickly learn and effectively use internal systems.

Responsabilidades

• Provide crucial post-shipment support to Project Managers.
• Collaborate with teams to order and track necessary parts.
• Proactively monitor open orders and warranty parts shipments.
• Follow up on outstanding orders and resolve customer inquiries.
• Utilize project management tools for documentation.
• Maintain professional communication with customers.

Conocimientos

Organizational skills

Customer focus

Problem-solving

Communication

Collaboration

Educación

Bachelor’s degree in a related discipline

Herramientas

Microsoft Office (Excel)

COMPAS GO

SAP

Smartsheet

Descripción del empleo

Are you a highly organized and customer-focused individual with a knack for supporting complex projects and ensuring smooth operations? Do you thrive on being the go-to person for Project Managers, helping to keep everything on track? At Siemens, we're looking for a dedicated Project Support Specialist to join our team and play a pivotal role in our project success. If you're eager to learn, build strong relationships, and make a tangible impact, we want to hear from you!

Join Our Team at Siemens:

At Siemens, we foster an ownership culture where every employee takes personal responsibility for our company’s success. We are committed to ensuring zero harm to our employees and zero defects in our processes. Through lean principles and digitalization, we continuously improve our operations and enhance the customer experience. We empower our employees to act as owners, trust our managers to lead with innovation, and promote transparency by learning from our mistakes and celebrating our successes. We recognize individual and team achievements frequently and invest in our people through a wide range of internal and external development opportunities.

Position Overview:

As a Project Support Specialist, you will serve as the primary point of contact and essential support for our Project Managers. This critical role involves close collaboration with various Siemens teams to ensure customer needs are met while expertly managing expectations to maintain strong, successful relationships. This position offers significant opportunities for professional growth in both skills and technical knowledge, making it an ideal stepping stone for a rewarding career.

What You Will Do:

• Post-Shipment Support: Provide crucial post-shipment support to Project Managers, ensuring all logistics and follow-ups are handled efficiently.
• Parts Coordination: Collaborate closely with plant warranty and customer support teams to order and track necessary parts, ensuring timely availability.
• Order Monitoring: Proactively monitor open orders and warranty parts shipments to various job sites, keeping a close eye on progress.
• Follow-up & Resolution: Diligently follow up with the plant warranty team on outstanding orders and apply creative problem-solving to efficiently resolve customer inquiries, ensuring timely follow-through.
• Documentation & Escalation: Utilize project management tools to accurately document and manage issues, or elevate them to the appropriate team members when necessary.
• Customer & Internal Communication: Maintain a professional demeanor and demonstrate strong emotional intelligence when addressing customer and internal inquiries, fostering positive interactions.
• Reporting: Update and maintain the Open Orders Report and track and report shipping status, providing clear and concise updates.

Education & Experience:

• Education: A Bachelor’s degree in a related discipline is required.
• Experience: 1–3 years of experience in logistics positions
• Software Proficiency: Proficiency in Microsoft Office, especially Excel and shared drives.
• System Adaptability: Ability to quickly learn and effectively use internal systems such as COMPAS GO, SAP, and Smartsheet.
• Collaboration: Strong team player with demonstrated experience in cross-functional collaboration.

Why You’ll Love Working with Us:

At Siemens, we are committed to building a better future. You'll be part of a global team that values innovation, diversity, and continuous learning. We offer a supportive work environment where your contributions are recognized and your professional growth is encouraged. Join us and help us make real what matters!

Make Your Mark: Apply Today!

Equal Employment Opportunity Statement:

Siemens is an Equal Opportunity and Affinity Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.