Programme Coordinator

Pagoda Projects; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global experience provider is seeking a Programme Manager in Mexico City to oversee and manage work experience programmes. The ideal candidate should proficiently speak both Spanish and English and have a deep understanding of the local culture. Responsibilities include managing participant experiences, ensuring compliance with local regulations, and organizing accommodation and transport. This role offers a salary of 23,000 MXN per month along with remote work opportunities, training, and career progression.

Servicios

Salary - 23,000 MXN per month

Working from home equipment

Travel opportunities

Full training and personalized mentoring

Company-wide insights and meetings

Encouraged career progression

Formación

• Ability to manage participant experiences effectively.
• Familiarity with visa administration and compliance.
• Strong organizational skills for accommodation and transportation.

Responsabilidades

• Manage the overall delivery of work experience programmes.
• Assist with visa documentation and compliance checks.
• Organize accommodation and transportation for participants.

Conocimientos

Spanish

English

Descripción del empleo

Mexico City

What we need :

We are looking for an enthusiastic person to manage our award-winning global experience work experience programmes in Mexico City.

General responsibilities and role assumptions :

• Embody Pagoda Values - Ensure a fantastic participant experience; with a focus on cultural exchange, career competency gains and development and personal development.
• Visas and Compliance - Help to ensure all documentation and due diligence checks are complete for participants and take an active lead on visa administration in compliance with local rules and regulations.
• Participant Management & Support - Take overall charge of the delivery of programmes "on the ground" overseeing the success of each participant's progress on a Pagoda Programme.

This will involve dealing with ad-hoc issues, providing support, whilst ensuring that an inclusive, safe, and enjoyable programme is experienced by all.

• Accommodation Management - Source, book and manage accommodation for all participants - ensure quality is maintained, any issues resolved and requests are handled timely and clearly communicated internally and externally if brought to your attention.
• Airport Pickups and Company Drop Offs - Manage timelines and transportation, communicate processes and ensure that these programme elements are organised in line with health and safety protocols and company expectations.
• Business Development - Develop and grow your personal network, represent Pagoda in your city, and look to bring on new host companies and partners.
• Be Global-Local - Bring your unique experiences, culture, and knowledge to the role - this will allow us to set up for success in your location we also will be encouraging you to engage in a global growth mindset to abide by company SOPs and company values.
• Take the lead on the organisation of activities, dinners, social activities, and trips.
• Attention to detail - Ensure all onboarding documentation is complete, that participants' time on the programme is enjoyable and that departure from the city / country is clearly organised and communicated.
• Follow up regularly to provide updates on issues, and proactively try to solve these whenever possible.
• Clearly document all issues which require your significant attention to ensure to elevate for feedback any issues to the Delivery Team Leader and other senior managers as required.
• Be prepared to respond to emergencies, as well as any participant check-in data which is raised by our central team as cause for concern.
• Fully support other team members ensuring you work as a team to deliver excellent programmes at a scale that exceeds the expectations of our partners.
• Mentor the wider team on your local culture, things to do, hidden gems, and cultural considerations.

We want to learn from you!

• Provide regular input and suggestions to team meetings and monthly team huddles - these are arranged centrally and your attendance will be encouraged.
• Put participants' wellbeing first - Ensure any issues are effectively flagged to first the Delivery Team Leader and escalated to the leadership team as required.
• Manage expectations in terms of your communication, especially when working across time zones.
• Share - Assist with the creation of marketing content and video content from your city.

Requirements :

• Speak Spanish & English
• Live & know CDMX very well as a city

What's Included

• Salary - 23,000 MXN per month
• Working from home equipment / hot desk in a co-working space
• Travel opportunities
• Full training, personalised mentoring and, a 24 / 7 wellness check-in form
• Company-wide insights and weekly online meetings and training sessions
• Encouraged career progression within Pagoda

Access to your own personalised management account for your role

Pagoda Projects is an equal opportunity employer.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.