Program Manager, Risk and Compliance Solutions

Amazon; Ciudad de México; Presencial; MXN 1,470,000 - 2,206,000; Jornada completa

Descripción de la vacante

A leading global technology company in Mexico City is seeking an experienced Program Manager to implement their ICT strategy across regulated entities. You will manage complex programs, ensuring compliance with regulations while driving operational excellence. A Bachelor's degree and significant program management experience are required, along with fluency in English. This role involves stakeholder management, documentation, and developing data-driven decisions across the organization.

Servicios

Flexible working hours

Mentorship & Career Growth

Inclusive team culture

Formación

• 5+ years of program or project management experience.
• 4+ years of working cross functionally with tech and non-tech teams.
• Experience driving end-to-end delivery and communicating results.

Responsabilidades

• Coordinate complex programs across regulated entities.
• Develop program documentation and metrics for controls.
• Lead governance meetings to align workstreams.

Conocimientos

Program management

Cross-functional teamwork

Data-driven decision making

Stakeholder management

Advanced Excel skills

English proficiency

Educación

Bachelor's degree

Herramientas

SQL

Excel (Pivot Tables, VLookup)

Descripción del empleo

Overview

Are you passionate about driving technological innovation and regulatory compliance in the financial services sector? Risk and Compliance Solutions (RCS) is seeking an experienced Program Manager to help drive oversight and reinforce the first line governance model for information and computing technology (ICT) for the Amazon Payment Regulated Entities (APRE) worldwide. This role will help manage complex cross-functional programs and initiatives across multiple regulated entities, ensuring alignment with regulatory requirements and business objectives.

Key job responsibilities

In this role, you will be at the forefront of implementing our global ICT strategy across regulated entities, coordinating complex programs that span multiple APRE organizations. Your responsibilities will include developing and maintaining comprehensive program documentation and metrics that demonstrate the effectiveness of our controls. You\'ll also play a key role in preparing materials that keep our governing bodies and regulators informed of our progress and challenges.

We\'ll rely on you to help ensure our ICT operations consistently meet business requirements while maintaining regulatory compliance. You\'ll support our incident and problem management processes, working to identify and address potential risks before they impact our customers or business operations. Your strategic thinking and communication skills will be essential as you help develop and document ICT policies and procedures that govern our regulated operations. You\'ll create clear, actionable program documentation and status reports that enable data-driven decisions at the executive level. Building and maintaining strong relationships across our regulated entities will be crucial as you coordinate with stakeholders at all levels. You\'ll also organize and facilitate governance meetings that keep our various workstreams aligned and moving forward.

A day in the life

At Amazon, we move fast and our days are never quite the same. Your morning might start by leading stand-ups with our first line of defense teams across multiple time zones. These daily touchpoints are critical for maintaining momentum on key initiatives and quickly removing obstacles that could impact our regulated services. You\'ll maintain and analyze key program metrics and participate in architecture reviews to ensure our technology decisions align with our robust governance frameworks. Your afternoon might focus on driving progress on a key initiative with cross-functional partners. Working closely with stakeholders across our regulated entities, you\'ll gather and refine requirements that shape new initiatives. You\'ll also partner extensively with RCS and first line of defense teams to ensure our operational procedures remain current and effective.

Like all Amazon Program Manager roles

Success in this position requires exceptional multitasking abilities and adaptability. The regulated nature of our business means priorities can shift quickly, and you\'ll need to balance planned activities with emerging needs. If you\'re someone who thrives in a dynamic environment, is passionate about operational excellence, and wants to help shape the future of Amazon\'s regulated payment services, this role offers unique opportunities to make an impact at global scale.

About the team

Inclusive team culture. At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Qualifications

• Bachelor\'s degree
• 5+ years of program or project management experience
• 4+ years of working cross functionally with tech and non-tech teams experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience defining program requirements and using data and metrics to determine improvements
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Speak, write, and read fluently in English
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL
• 3+ years of experience writing documents and narratives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.