Production Support Analyst

Infosys; Monterrey; Presencial; MXN 653,000 - 934,000; Jornada completa

Descripción de la vacante

A leading technology company in Monterrey seeks a Production Support Analyst to join its team. The candidate should have extensive experience in Typescript, Node.js, and React.js, along with a solid background in database management. Proficiency in both Spanish and English is required. This role involves troubleshooting and ensuring adherence to SLAs in a diverse and dynamic environment.

Formación

• At least 6 years of experience in Information Technology.
• Minimum of 3 years in Production support, capable of solving problems.
• Experience troubleshooting, debugging, and resolving technical issues.

Responsabilidades

• Coordinate daily support operations and ensure adherence to SLAs.
• Participate in on-call rotations and support during off-hours.
• Work in a global delivery environment.

Conocimientos

Typescript

Node.js

React.js

PostgreSQL

Spanish Communication

English Communication

Educación

Bachelor’s degree or foreign equivalent

Herramientas

ServiceNow

GitLab

Amazon Web Services

BigPanda

Logzio

Grafana

Descripción del empleo

Job Description

Infosys –– Production Support Analyst / Technology Analyst

We are seeking a technically skilled Production Support analyst to join our custom POS operations team for Rent-A-Center. The ideal candidate will bring strong experience in Typescript, Node.js, React.js, and be well-versed in database concepts, particularly with PostgreSQL. Familiarity with ITSM framework is essential for success in this role.

Qualifications Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 years of experience in Information Technology and a minimum of 3 years in Production support, capable of solving problems and programming.

Mandatory Skillsets:

• Work experience in Typescript, Node.js, and React.js.
• Experience with relational and no-relational database structures – PostgreSQL (primary) and Oracle PL/SQL (secondary).
• Experience with ServiceNow for incident, change, and problem management.
• Experience with version control tools like GitLab.
• Proficient in Spanish and English communication.
• Experience in troubleshooting, debugging, and resolving technical issues.

Good to have:

• Experience with Amazon Web Services - S3, SNS, SQS, Lambda, etc.
• Experience using monitoring tools like BigPanda, Logzio, or Grafana.
• Understanding of Continuous Integration and DevOps.

Other Relevant Experience:

• Experience and desire to work in a global delivery environment.
• Ability to work in a diverse/multiple stakeholder environment.
• Experience in Retail Domain.
• Coordinate daily support operations and ensure adherence to SLAs.

Participation in on-call rotations and support during off-hours may be required.

EEO/About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience, we manage the systems of global enterprises and steer their digital journeys through an AI-powered core, agile digital scale, and continuous learning. We are committed to providing equal employment opportunities to all applicants and employees.

Location Details

Country: Mexico

State/Region/Province: Nuevo León

Work Location: Monterrey

Interest Group: Infy Mexico

Domain: Retail, CPG, and logistics

Skillset: Technology|Oracle|PL/SQL, Technology|Reactive Programming|NodeJS, Technology|Reactive Programming|ReactJS, Technology|UI & Markup Language|TypeScript

Company: Infosys Mexico

Role Designation: 834ATECHAL Technology Analyst