Process Associate - Payment Processor

Genpact; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology services firm in Mexico City is seeking a Process Associate to handle payment processing via web and IVR for service providers in the United States. The ideal candidate will possess basic English skills and the ability to multi-task in a fast-paced environment. This role offers opportunities for career growth and development in a dynamic and innovative workplace.

Formación

• Basic understanding of English; must recognize words and numbers.
• Ability to multi-task and meet daily, weekly, and monthly targets.

Responsabilidades

• Responsible for processing payments via Web, IVR to different service providers in the United States.
• Support the operation by handling payments through automation or manually.
• Customer service activities.
• Process payments on behalf of customers.
• Document the results of each call depending on the outcome of the payment.

Conocimientos

Basic understanding of English

Ability to multi-task

Work under pressure

Results-oriented

Computer and systems knowledge

Descripción del empleo

Job Description - Process Associate - Payment Processor (BFS045672)

Process Associate - Payment Processor - BFS045672

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Our AI Gigafactory is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Process Associate], [Payment Processor]!

In this role, responsible for processing payments via Web and IVR to different service providers in the United States.

Responsibilities

• Responsible for processing payments via Web, IVR to different service providers in the United States.
• Support the operation by handling payments through an automation or manually.
• Customer service activities
• Process payments on behalf of customers.
• Must be able to document the results of each call depending on the outcome of the payment.

Qualifications we seek in you!

Minimum Qualifications

• Basic understanding of English; must be able to recognize words and numbers.
• Ability to multi-task and meet daily, weekly and monthly targets.

Preferred Qualifications/ Skills

• Ability to multi-task.
• Work under pressure
• Results-oriented
• Computer and systems knowledge
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.