PBX & Switchboard Supervisor - Elevate Guest Service

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 546,000 - 821,000; Jornada completa

Descripción de la vacante

A global hospitality company in Cancún seeks a Telephone PBX Supervisor to assist in daily operations, ensuring accurate handling of guest messages and inquiries. The ideal candidate will exhibit a positive attitude, excel in communication, and demonstrate a commitment to customer service. Responsibilities include managing wake-up calls, emergency communications, and ensuring compliance with safety regulations. Join a team dedicated to providing exceptional guest experiences in a vibrant hospitality environment.

Formación

• Positive attitude and good communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Previous experience in a customer-focused industry is advantageous.

Responsabilidades

• Assist the Switchboard Manager with daily department operations.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both Guests and management.
• Ensure all wake up calls take place at the correct time.
• Demonstrate a high level of customer service at all times.
• Handle emergency calls and relay accurate information.
• Comply with hotel security and safety regulations.
• Assist other departments, as necessary.

Conocimientos

Positive attitude

Good communication skills

Customer service commitment

Teamwork

IT proficiency

Descripción del empleo

A global hospitality company in Cancún seeks a Telephone PBX Supervisor to assist in daily operations, ensuring accurate handling of guest messages and inquiries. The ideal candidate will exhibit a positive attitude, excel in communication, and demonstrate a commitment to customer service. Responsibilities include managing wake-up calls, emergency communications, and ensuring compliance with safety regulations. Join a team dedicated to providing exceptional guest experiences in a vibrant hospitality environment.