PBS, Time & Scheduling Analyst-1

Kraft Heinz Company; Ciudad de México; Híbrido; MXN 547,000 - 730,000; Jornada completa

Descripción de la vacante

A leading global food company seeks a Time & Scheduling Analyst to ensure accurate scheduling and time data. Responsibilities include validating qualifications, managing employee records, and providing tier-1 user support. The ideal candidate has over 2 years of experience in HR operations and is proficient in time and attendance systems. Strong Excel skills and bilingual communication in English and Spanish are necessary for this role. The position is based in Mexico City with a hybrid work model.

Formación

• 2+ years in HR operations/timekeeping/scheduling or related operational support role.
• Experience with time & attendance systems is essential.
• Strong communication skills in both English and Spanish are required.

Responsabilidades

• Ensure accurate employee time and schedule data for payroll.
• Validate employee certifications weekly.
• Reconcile schedules and timecards to detect discrepancies.
• Provide tier-1 support for users regarding scheduling issues.

Conocimientos

HR operations/timekeeping

Time & attendance systems

Excel skills

Attention to detail

Bilingual communication

Customer service orientation

Educación

Associate or bachelor’s degree in HR, business, analytics

Herramientas

Kronos/UKG

Workday Leave Absence Module

Indeavor

Power BI

Tableau

Descripción del empleo

Job Description

Job Title: Time & Scheduling Analyst (B15)

Location: Mexico City, Antara Office /Hybrid Mode

Hiring Manager: Sandra Guaderrama

Proposed Hire Date: January 2025 (post Nov 17)

Hiring Panel: R1: TA – R2: Sandy/Shannon – R3: Sam/Michael? (to confirm)

GBS

Job Summary

The Time & Scheduling Analyst ensures accurate employee time, schedule and qualification data to support operations and payroll. This role performs weekly qualification checks and data loads, maintains employee records for upcoming shifts, monitors and validates schedules/wage tables, delivers continuous improvement analytics (clock in/out, absenteeism, overtime, productivity), and provides tier-1 support to users.

Key Responsibilities

• Labor Demand Planning.
• Qualifications check & load (weekly).
• Validate employee certifications/qualifications against requirements.
• Prepare and upload qualification data into the HR/time system once per week (or as required).
• Escalate missing or expiring qualifications and track remediation actions.
• Employee data maintenance in Indeavor for next shift (one week), employee base schedule, wage table check, data monitoring and accuracy.
• Maintain and update employee base schedules, pay/wage tables and availability in Endeavour (or the designated scheduling/HRIS) to ensure correct coverage for the next shift(s).
• Verify employee eligibility and status before shift start (assignments, leaves, restrictions).
• Data monitoring & accuracy
• Reconcile schedules, timecards and wage tables to detect discrepancies.
• Maintain data integrity across systems (HRIS, timekeeper, payroll input).
• Run and act on routine audits to reduce timekeeping errors.
• Continuous improvement & analytics.
• Produce regular CI reports and dashboards on clock in/out variances, absenteeism, overtime, shrinkage and productivity.
• Identify trends and propose process improvements to reduce overtime, minimize absenteeism and increase scheduling efficiency.
• Support pilot improvements and document standard operating procedures.
• Tier-1 user support.
• Serve as the first point of contact for time & scheduling system issues (password resets, basic troubleshooting, how-to questions).
• Triage and resolve common user problems; elevate complex issues to Tier-2/IT.
• Maintain a knowledge base / FAQ for common user questions.
• Collaboration and compliance.
• Work with HR, payroll, operations and site managers to ensure schedule adherence and regulatory compliance (labor laws, union rules where applicable).
• Support audits and provide records as requested.

Required Qualifications

• 2+ years in HR operations/timekeeping/scheduling or related operational support role.
• Experience with time & attendance systems (e.g., Kronos/UKG, Workday Leave Absence Module, Indeavor, Dayforce, or similar).
• Strong Excel skills (pivot tables, vlookups/XLOOKUP, basic formulas).
• Strong attention to detail and data accuracy.
• Good written and verbal communication in English and Spanish; customer-service orientation.
• Ability to work on a shift schedule and meet weekly deadlines.

Preferred Qualifications

• Associate or bachelor’s degree in HR, business, analytics or related field (or equivalent experience).
• Experience in manufacturing environment/sector.
• Familiarity with reporting tools (Power BI, Tableau).
• Experience with labor rules/union scheduling and wage table management.
• Continuous improvement or Lean experience.

Core Competencies

• Data integrity focus.
• Analytical mindset and problem solving.
• Effective communicator.
• Time management and ability to meet weekly cadence.
• Team collaboration and escalation judgement.

Cultural Fit

• Empathy & Care: Acts as a cultural carrier who welcomes and supports new colleagues with warmth and respect.
• Dependability: Reliable, punctual, and consistently follows through on commitments.
• Communication: Clear, concise, and proactive communicator.
• Adaptability: Comfortable with ambiguity and able to adjust priorities quickly.
• Collaborative: Team-oriented and focused on delivering a seamless experience for new hires.

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.