Patient Program Specialist

Merck; Ciudad de México; Presencial; MXN 727,000 - 1,092,000; Jornada completa

Descripción de la vacante

A global healthcare company in Mexico is seeking a Financial Patient Program Specialist to ensure the successful implementation of the Oncology Financial Patient Program. Responsibilities include coordinating communication plans, managing vendors, and monitoring compliance with policies. Candidates should have a related university degree and at least two years of experience in patient programs with a strong focus on adherence to regulations. The role emphasizes project management and effective communication skills.

Formación

• At least 2 years of experience working on Patient Programs with high compliance standards.
• Strong project tracking structure (methodologies, timelines, dashboards, tracking).
• Strong adherence to policies, SOPs, and compliance in pharma/healthcare.

Responsabilidades

• Ensure timely implementation of the FPP communication plan.
• Vendor management and meeting coordination.
• Monitor vendor KPIs and program controls.

Conocimientos

Accountability

Adaptability

Clinical Program Management

Communication

Compliance Policies

Data Analysis

Market Access

Educación

University degree in related fields (Administration, Marketing, Communications, Health)

Herramientas

MS Office

Project management platforms

Descripción del empleo

Financial Patient Program Specialist

Purpose: Ensure excellence in the execution of the Oncology Financial Patient Program (FPP) in Mexico through the proper implementation of the communication plan, effective coordination with cross‑functional areas and vendors, and monitoring of program controls, guaranteeing strict compliance with internal policies and current SOPs.

Key Responsibilities

• Ensure timely implementation of the FPP communication plan in line with established timelines, agreements, and guidelines, while ensuring compliance with current program policies and controls. Develop and approve materials for multichannel campaigns.
• Vendor management: ensure deliverables are met and coordinate meetings with internal areas to gather feedback and implement improvements swiftly. Manage travel, per diem expenses, and the validation of work plans.
• Monitor vendor KPIs and program controls, ensuring strict compliance with policies, SOPs, and other applicable requirements (data privacy, pharmacovigilance, and compliance). Ensure teams keep their training up to date on SOPs and program operations.
• Maintain clear and up‑to‑date documentation on controls, monitoring activities, and meeting minutes, ensuring traceability and the availability of evidence for audits and follow‑up.
• Prepare periodic presentations for senior management to report overall project progress and confirm that controls remain in place without deviations.

Requirements

• University degree in related fields (Administration, Marketing, Communications, Health).
• At least 2 years of experience working on Patient Programs with high compliance standards.
• Strong project tracking structure (methodologies, timelines, dashboards, tracking).
• Strong adherence to policies, SOPs, and compliance in pharma/healthcare.
• Tools: MS Office, project management platforms, and basic analytics.
• Competencies: project management, effective communication, stakeholder management, data orientation, attention to detail, and problem solving; intermediate–advanced English.
• Enterprise Leadership Skills: execution excellence, innovation, networking and collaboration with partners, ownership and accountability, strategic planning.

Required Skills

• Accountability
• Adaptability
• Clinical Program Management
• Communication
• Communications Planning
• Compliance Policies
• Controls Assurance
• Cost Analysis
• Data Analysis
• Developing Pricing Strategies
• Finance
• Health Economic Modeling
• Health Economics
• Internal Control Implementation
• Legal Agreements
• Market Access
• Market Development
• Market Research
• Networking Relationships
• Pharmaceutical Compliance
• Pharmaceutical Pricing
• Pharmacovigilance
• Policy Implementation
• Pricing Processes
• {+ 3 more}

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Job Posting End Date

01/2/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.